Laurie Byrne
Sergeant Bluff,IA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gunderson's Jewelers
10.2001 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Office Manager
Helzberg Diamonds
08.1992 - 10.2001
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
West High School
Sioux City05.1986
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Supervision
- Retail Operations
- Employee Scheduling
- Staff Development
- Sales Growth
Certification
GIA Accredited Jewelry Professional
GIA Diamonds & Diamond Grading Graduate
Timeline
Assistant Manager
Gunderson's Jewelers
10.2001 - Current
Office Manager
Helzberg Diamonds
08.1992 - 10.2001
High School Diploma -
West High School
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