Laurie Ann Ryan
Student/Medical Administrative Assistant
Alstead,NH
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Dental Receptionist
Claremont Family Dentistry
Claremont, New Hampshire
04.2014 - 09.2022
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Cashier Specialist
Walgreens
Walpole, NH
10.2008 - 04.2014
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Quickly and accurately counted drawers at start and end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science - Applied Studies, Focus On Adult Ed. And Training
Granite State College
Concord, NH 09.2021 - Current
Associate of Science -
River Valley Community College
Claremont, NHCertification - Medical Administrative Assistant
River Valley Community College
Claremont, NHSkills
Dental staff support
Understanding of confidentiality laws
Excellent multitasking capability
Insurance billing
Attention to Detail
Excellent Communication
Dependable and Responsible
Organization and Time Management
Clerical Support
cycling, kayaking, gardening, sewing, baking
I love living in New Hampshire. I enjoy outdoor activities in every season however, autumn is my favorite time of year. Cycling on a rail trail on a crisp October morning surrounded by red and gold leaves is my idea of perfection.
Timeline
Bachelor of Science - Applied Studies, Focus On Adult Ed. And Training
Granite State College
09.2021 - Current
Dental Receptionist
Claremont Family Dentistry
04.2014 - 09.2022
Cashier Specialist
Walgreens
10.2008 - 04.2014
Associate of Science -
River Valley Community College
Certification - Medical Administrative Assistant
River Valley Community College