Laurie Ann Ryan
Student/Medical Administrative Assistant
Alstead,NH
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Dental Receptionist
Claremont Family Dentistry
Claremont, New Hampshire
04.2014 - 09.2022
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Cashier Specialist
Walgreens
Walpole, NH
10.2008 - 04.2014
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Quickly and accurately counted drawers at start and end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science - Applied Studies, Focus On Adult Ed. And Training
Granite State College
Concord, NH 09.2021 - Current
Associate of Science -
River Valley Community College
Claremont, NHCertification - Medical Administrative Assistant
River Valley Community College
Claremont, NHSkills
Dental staff support
undefinedcycling, kayaking, gardening, sewing, baking
I love living in New Hampshire. I enjoy outdoor activities in every season however, autumn is my favorite time of year. Cycling on a rail trail on a crisp October morning surrounded by red and gold leaves is my idea of perfection.
Timeline
Bachelor of Science - Applied Studies, Focus On Adult Ed. And Training
Granite State College
09.2021 - Current
Dental Receptionist
Claremont Family Dentistry
04.2014 - 09.2022
Cashier Specialist
Walgreens
10.2008 - 04.2014
Associate of Science -
River Valley Community College
Certification - Medical Administrative Assistant
River Valley Community College
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