Laurin Tabachuk
Raleigh-Durham,NC
Summary
Highly organized and detail-oriented professional with a strong work ethic and exceptional time management. Proficient customer service skills while communicating clearly and empathetically. Highly experienced in managing online campaigns, several company websites, two online stores, client correspondence, event and program scheduling, digital content creation and editing, digital marketing, presentations, and creating YouTube videos for advertisment and information. Experience in compiling reports at various levels, from small companies to government agencies. Consistent outstanding results within tight deadlines, both in remote and in-office settings. Adept at building relationships with customers and coworkers from all backgrounds. Truly passionate about working with and helping people while providing empathy, compassion, and understanding.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative/Studio Assistant
Expressions in Rhythm Studio
Raleigh, NC
08.2024 - Current
- Respond to sales inquiries, follow up with sales leads, and respond to client and prospect inquiries
- Manage web presence for various websites, including two online stores.
- Creating and scheduling campaigns and newsletters monthly.
- Creating presentations for special events, current clients, and prospective clients.
- Creating promotional content on all platforms of social media
- Assist with replies to emails including responding to clients, contractors, and business contacts.
- Research and be the point person for service providers.
- Researching various events and their accommodations for performances and competitions.
- Update and maintain mailing lists.
- Facilitate special event registration and execution
- Processing and recording invoice and payment information.
- Maintaining strict client confidentiality including personal and financial information.
Information and Referral Specialist
Area Agency for Aging Pinellas-Pasco Counties
St. Petersburg, FL
05.2023 - 03.2024
- Responded promptly to inquiries from patients or families regarding referral status
- Maintained accurate records of all referrals and follow-up activities
- Assisted callers on ways to negotiate services and benefits and provide guidance on available options
- Provided active listening and support for seniors, adults with disabilities, and their caregivers
- De-escalation, stabilization, and problem-solving for crisis situations which often involved mental health issues, medical issues, elder abuse, financial crises, etc
- Evaluated outcomes of referred cases through follow-up efforts.
- Review appropriate reports, releases, brochures, and other materials to keep abreast of happenings in the aging network
- Provided face-to-face assistance for customers who seek information in person
- Responded to letters/emails from concerned citizens and information requests from individuals, medical professionals, law enforcement, and other agencies
- Complied with all security and confidentiality laws and regulations in accordance to HIPAA
- Coordinated scheduling for clients with timely notifications about appointments.
- Transmitted correspondence by mail, e-mail and fax
Membership Lead
YMCA Bardmoor
Largo, FL
04.2018 - 03.2024
- Processed diverse adjustments such as enrollments and terminations.
- Addressed member concerns with attentiveness, delivering effective resolutions.
- Cultivated strong relationships within the organization.
- Maintained safe and healthy environments for children and staff
- Provided leadership and direction to staff, ensuring compliance with company policies and procedures
- Facilitated conflict resolution between team members when needed
- Managed facility opening and closing procedures.
Stay at Home Mother
Self
01.2012 - 03.2018
- Prioritized, planned, and managed time efficiently.
- Contributed time to multiple fundraising events and community activities.
- Orchestrated the daily operations and scheduling needs of a five-member household.
- Active listening, conflict resolution, and setting clear expectations.
- Managed budgeting and financial operations.
- Flexibility, and the ability to adapt quickly to new situations.
Assessment Counselor
Operation PAR, Inc
Largo, FL
01.2011 - 12.2011
- Performed substance use disorder and mental health evaluation, screening, reviewing medical history, administering standardized assessments.
- Responsible for servicing patients as assigned, and documenting in accordance with company and legal standards.
- Proposed effective treatment options including detox, inpatient, and outpatient care.
Education
High School Diploma -
Largo High School
FloridaAssociate in Arts (A.A.) - Psychology
Saint Petersburg College
FloridaBachelor of Arts (B.A.) - Psychology
Ashford University
IowaSkills
- Office administration
- Website and application development
- Organizational scheduling
- Versatility
- Clear and empathetic communication
- Resource coordination
- Digital content creating and editing
- Project management proficiency
- Crisis intervention
- Leadership experience
- Behavioral evaluation and analytical skills
- Resource research and planning
- Remote work experience
- HIPAA compliance and privacy standards
- Team leadership experience
Awards
Graduated with Honors, Phi Theta Kappa International Honor Society
Certification
Currently working on a certification for digital marketing and analytics.
Timeline
Administrative/Studio Assistant
Expressions in Rhythm Studio
08.2024 - Current
Information and Referral Specialist
Area Agency for Aging Pinellas-Pasco Counties
05.2023 - 03.2024
Membership Lead
YMCA Bardmoor
04.2018 - 03.2024
Stay at Home Mother
Self
01.2012 - 03.2018
Assessment Counselor
Operation PAR, Inc
01.2011 - 12.2011
High School Diploma -
Largo High School
Associate in Arts (A.A.) - Psychology
Saint Petersburg College
Bachelor of Arts (B.A.) - Psychology
Ashford University