Laurina Palin-Thomas
North Plainfield,NJ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cosette Pharmaceuticals
10.2022 - Current
- Enter customer purchase orders and review for accuracy daily.
- Answer telephone calls from end-consumers and assist them with inquiries regarding pricing and/or availability.
- Collaborate with 3PL to ensure on time delivery of customers' orders.
- Provide wholesaler's information regarding purchase orders, product availability, and tracking information.
- Maintain and load customer pricing in accordance with departmental procedures.
- Direct customer complaints and report adverse events in accordance with departmental procedures.
- Support supply chain, commercial, and finance teams by fulfilling requested actions.
- Work with Information Technology department to build/develop reports or system tools.
- Assist management in developing SAP Software Solutions.
Warehouse Associate
Amazon Delivery Center
06.2019 - 01.2020
- Collected and organized lost packages within the warehouse.
- Oversaw and resolved order damages/shortages.
- Prepared orders for shipment by picking, packing, and labeling merchandise within a strict time frame.
- Conducted inventory management with inbound products.
- Performed inventory control - such as counting, and stocking merchandise.
- Resolved routing and planning issues for drivers.
Warehouse Associate
Amazon Fulfillment Center
06.2018 - 09.2018
- Prepared customer orders for packing and delivery
- Imputed and organized inventory to become available on the Amazon website
- Sorted various products shipped in by vendors into the correct location
- Resolved routing and planning issues for drivers.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ05.2022
Skills
- Strong communication, analytical, and interpersonal skills
- Ability to multitask, organize, and manage time
- Ability to adapt quickly in a fast paced and changing environment
- Team and goal oriented
- Excellent verbal and written communication skills
- Efficient in Microsoft Office
- Proficient in Oracle
- Customer Service
- Customer Account Management
References
References available upon request.
Timeline
Customer Service Representative
Cosette Pharmaceuticals
10.2022 - Current
Warehouse Associate
Amazon Delivery Center
06.2019 - 01.2020
Warehouse Associate
Amazon Fulfillment Center
06.2018 - 09.2018
Bachelor of Science - Business Management
Kean University
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