Laurissa Peterson
Glencoe ,MN
Summary
Detail-oriented Therapy Referral Coordinator skilled in patient scheduling, notetaking, and documentation. Committed to enhancing office operations and ensuring timely patient referrals to therapists.
Overview
12
12
years of professional experience
Work History
Therapy Referral Coordinator
Twin Cities Orthopedics
Remote
05.2025 - Current
- Coordinate patient referrals by assessing needs and ensuring timely appointments with therapists.
- Manage answering phone calls and texting patients.
- Work on the back end making sure referrals are completed.
- Communicating with therapists on patients cancellations of appointments and any questions therapists have.
Personal Service Representative
Twin Cities Orthopedics
Waconia, MN
07.2024 - 05.2025
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Assisted patients with appointment scheduling and managed follow-up communications effectively.
- Processed insurance information accurately to facilitate seamless billing procedures for patients.
- Maintained organized patient records, ensuring compliance with privacy regulations and data accuracy.
- Supported office operations by managing phone calls, directing inquiries, and coordinating administrative tasks.
- Educated patients on services offered, fostering awareness of treatment options available at the facility.
Personal Banker
Security Bank & Trust
Brownton, MN
02.2022 - 07.2024
- Assisted clients in identifying financial needs and recommending appropriate banking products.
- Processed account openings, closings, and maintenance requests with attention to detail.
- Educated customers on digital banking tools to enhance user experience and efficiency.
- Collaborated with team members to streamline service delivery and improve customer satisfaction.
Laborer
Midwest Specialty Maintenancce
Coon Rapids, MN
01.2020 - 02.2022
- Cleaned new construction and remodel construction sites.
- Maintained cleanliness and organization of work areas to promote safety and productivity standards.
- Ran jobsites making sure they were completed in a timely manor.
TMA/ CNA
Glencoe Regional Health Services
Glencoe, MN
03.2014 - 02.2020
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures and documentation, enhancing workflow efficiency.
- Monitored patient vital signs, reporting changes to healthcare team for timely interventions.
- Educated patients and families on care plans, promoting understanding and compliance.
- Trained new CNA staff on best practices for patient care and operational protocols.
- Implemented infection control measures, reducing risks and maintaining a safe environment.
- Advocated for patient needs and preferences, fostering trust and communication within care settings.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
High School Diploma -
Lester Prairie High School
Lester Prairie, MNSkills
- Patient scheduling
- Scheduling software
- Notetaking and documentation
- Healthcare systems
- Patient records oversight
- Patient safety
Timeline
Therapy Referral Coordinator
Twin Cities Orthopedics
05.2025 - Current
Personal Service Representative
Twin Cities Orthopedics
07.2024 - 05.2025
Personal Banker
Security Bank & Trust
02.2022 - 07.2024
Laborer
Midwest Specialty Maintenancce
01.2020 - 02.2022
TMA/ CNA
Glencoe Regional Health Services
03.2014 - 02.2020
High School Diploma -
Lester Prairie High School