Laurren Harmon
Baltimore,MD
Overview
8
8
years of professional experience
Work History
Program Administrative Assistant
Notre Dame of Maryland University
Baltimore, MD
10.2023 - Current
- Coordinate annual accreditation requirements, manage graduate enrollment, and organize virtual recruitment events for the department of Art Therapy.
- Review student application materials to determine eligibility and schedule interviews with prospective students that meet program requirements.
- Provide administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Utilize Enrollment Marketing Platform (EMP) to optimize communication strategies, enhance engagement, and track campaign performance, supporting data-driven recruitment efforts.
- Serve as the primary point of contact for departmental inquiries, facilitating customer-service based communication with prospective students, program alumni, employers, and other outside stakeholders.
- Maintain departmental shared drives, ensuring organized access to necessary resources and documentation.
- Enhance program efficiency by streamlining processes and implementing time-saving strategies.
Recruiting Coordinator
Harry & David
07.2018 - 07.2020
- Served as the primary HR point of contact for a network of 43 permanent retail stores and over 20 seasonal pop-up stores nationwide.
- Established strong relationships with educational institutions and recruiting agencies to further expand the talent pipeline for future recruitment needs.
- Managed the annual Harry & David internship program and collaborated with higher education institutions on events such as career fairs and workshops for recent graduates.
- Composed detailed job descriptions, posted job ads, sourced candidates, reviewed resumes, conducted interviews, and coordinated background checks and drug screenings for new employees.
- Improved candidate experience by providing customer-service oriented support throughout the recruitment process, including technical support as needed.
- Collaborated with employment centers to assist underserved community members with resume development, online applications, and interview preparation.
- Conducted one-on-one meetings with employment seekers to assess skill level, industry experience, and training/educational needs.
- Assisted HR team in creating and implementing employee engagement programs, contributing to improved employee satisfaction and retention.
- Independently managed company-wide training initiatives for 3,000+ employees across the 1-800-Flowers family of brands.
- Organized manager training conferences, aimed at nurturing professional development and cultivating an environment of inclusivity and equity among leadership.
- Served as HR Project Manager to ensure timely completion of departmental tasks and projects.
Human Resources Assistant
Fisk Electric
09.2016 - 07.2017
- Managed HR records for union and non-union employees, to include I-9 documents, terminations, pre-employment screenings, and job classification changes for a top provider of building technology solutions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Generated expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Education
Bachelor of Arts - English (Victorian Literature)
Southern Oregon University
Ashland, OR06.2023
A.A.S. Dental Laboratory Technology -
Bluegrass Community & Technical College
05.2014
Skills
- ADP, EMP, & Enterprise HR
- Program Administration
- Customer Service
- Recruiting & Onboarding
- Records Management
- Database Management
- Training Coordination
- Microsoft Office & G Suite
- Technical Writing
- Operations Support
- Partnership Development
- Teamwork and Collaboration
- Grant Writing
- Community Outreach
- Student Records Management
- Remote Working Experience
Timeline
Program Administrative Assistant
Notre Dame of Maryland University
10.2023 - Current
Recruiting Coordinator
Harry & David
07.2018 - 07.2020
Human Resources Assistant
Fisk Electric
09.2016 - 07.2017
Bachelor of Arts - English (Victorian Literature)
Southern Oregon University
A.A.S. Dental Laboratory Technology -
Bluegrass Community & Technical College