Lauryn Cain
Milwaukee
Summary
A compassionate education professional with focus on student well-being and development. Known for supporting counseling initiatives and contributing to positive school environment. Valued for team collaboration and flexibility in addressing evolving needs. Brings strong organizational and communication skills to foster student success.
Overview
10
10
years of professional experience
Work History
Guidance Counselor Aide
Greenfield School District
08.2024 - 03.2025
- Scheduling counseling sessions for students and families
- Facilitating restorative circles after conflict
- Preparing passes and new schedules
- Supervising students during lunch and recess
- Monitoring halls during transitions
- Contacting families before/after counseling sessions
- Preparing in-class lessons for guidance
- Entering data for student grades and attendance (Infinite Campus)
Substitute Secretary
Talent Bridge
06.2015 - 06.2024
- Collecting small amounts of cash.
- Maintaining attendance and lunch schedules.
- Navigating Infinite Campus.
- Student enrollment
- Answering calls/transferring to appropriate dept.
- Face to face interactions with parents, staff, and students.
Logistics Coordinator/Dispatcher
On The Move Transportation Inc.
04.2018 - 07.2020
- Receiving, preparing, and dispatching work orders.
- Scheduling and assigning routes.
- Providing exceptional customer service.
- Updating customer contact information.
Patient Access Representative
Milwaukee Health Services
04.2017 - 03.2018
- Scheduling medical appointments for patients.
- Answering calls interact face-to-face with patients and staff.
- Assisting patients with insurance & registration.
- Providing exceptional customer service.
Technical Support Representative
Minacs
05.2016 - 10.2016
- Answering calls in a fast-paced call center environment.
- Troubleshooting customers Apple Products.
- Scheduling Genius Bar appointments.
- Providing exceptional customer service.
Sales Associate
Nordstrom
10.2015 - 05.2016
- Assisting customers with purchases.
- Processing bills/managing orders.
- Obtaining new credit card accounts.
- Personal Styling.
- Providing exceptional customer service.
Education
Mount Mary University
Milwaukee, WI05-2015
Phoenix College
Phoenix, AZ05-2014
High School -
Rufus King High School
Milwaukee, WI06-2013
Skills
- Medical Records/coding/billing
- Customer Service
- Restorative Practice Facilitation
- Student advocacy
- Solutions-focused
- Maintaining confidentiality
- Parent-teacher collaboration
- Crisis intervention
- Conflict resolution
- Youth and adolescent development
- Individual counseling
- Student records management
Timeline
Guidance Counselor Aide
Greenfield School District
08.2024 - 03.2025
Logistics Coordinator/Dispatcher
On The Move Transportation Inc.
04.2018 - 07.2020
Patient Access Representative
Milwaukee Health Services
04.2017 - 03.2018
Technical Support Representative
Minacs
05.2016 - 10.2016
Sales Associate
Nordstrom
10.2015 - 05.2016
Substitute Secretary
Talent Bridge
06.2015 - 06.2024
Mount Mary University
Phoenix College
High School -
Rufus King High School
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