Lauryn Edwards
Glen Ellyn,United States
Summary
Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Well-trained in outstanding customer service, merchandising and multi-tasking.
Overview
3
3
years of professional experience
Work History
Crew Member
Trader Joe's
Glen Ellyn, IL
08.2021 - Current
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service and merchandising techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Assistant Manager
SUBWAY®Restaurants
Hoopeston, IL
12.2020 - 07.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Charleston, IL
08.2018 - 05.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Developed strategy to increase sales and drive profits.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
High School Diploma -
Hoopeston Area High School
Hoopeston, IL05.2017
Skills
- Inventory Counts
- Adaptability and Flexibility
- Time Management
- Customer Relations
- Cleaning and Sanitizing
- Dependable and Cooperative
- Cash Drawer Operations
- Store Opening and Closing
- Heavy Lifting
- Teamwork and Collaboration
- Quality Control Checks
- Workstation Setup and Breakdown
- Stocking and Replenishing
- Customer Service
Timeline
Crew Member
Trader Joe's
08.2021 - Current
Assistant Manager
SUBWAY®Restaurants
12.2020 - 07.2021
Assistant Manager
Jimmy John's Gourmet Sandwiches
08.2018 - 05.2020
High School Diploma -
Hoopeston Area High School
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