LAURYN EDWARDS
Los Angeles,CA
Summary
Customer-focused and detail-oriented professional seeking to leverage communication skills and passion for customer service to contribute to the customer experience at American Airlines. Dedicated to creating a positive and efficient environment for passengers while resolving issues effectively.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Dignity Health
08.2023 - 12.2024
- Greeted customers warmly and made them feel welcome
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Assisted with scheduling appointments for clients and visitors
Ticket Agent
Spirit Airlines Inc.
01.2023 - 10.2024
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
Customer Service Representative Supervisor
Envoy Air Inc.
04.2021 - 10.2023
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Coached employees through day-to-day work and complex problems.
Education
Diploma -
Hamilton High School
2016
Skills
- Knowledge of airline policies and regulations
- Conflict resolution and problem-solving
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle customer complaints
- Teamwork and collaboration
Timeline
Front Desk Receptionist
Dignity Health
08.2023 - 12.2024
Ticket Agent
Spirit Airlines Inc.
01.2023 - 10.2024
Customer Service Representative Supervisor
Envoy Air Inc.
04.2021 - 10.2023
Diploma -
Hamilton High School
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