Vernika Higgs
Arlington,TX
Summary
Dynamic Insurance Sales Agent with deep understanding of various insurance products and market strategies. Demonstrated ability to build lasting client relationships and effectively communicate complex information in understandable terms. Strong negotiation skills, leading to successful closure of deals and consistent growth in client base. Contributed to team efforts by surpassing sales targets and enhancing customer satisfaction through personalized service solutions.
Overview
16
16
years of professional experience
Work History
Licensed Healthcare Agent
Connexion Point
Sunrise, FL
09.2017 - Current
- Counseled patients on how to make informed decisions about their healthcare choices.
- Assisted in resolving disputes between patients and providers regarding payment issues or service delivery concerns.
- Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
- Reported any potential violations of laws or regulations governing health care services.
- Conducted patient interviews to collect information and determine eligibility for healthcare services.
- Processed changes in insurance policies and periodically reassessed client needs.
- Sought out new clients and developed clientele by networking to find new customers.
Medicare Enrollment Specialist
Cognosante
Miami, FL
07.2014 - 03.2017
- Followed-up with consumers that wanted more information on different health insurance companies
- Processed enrollments, changes, cancellations, and terminations according to established guidelines.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Implemented and designed effective marketing strategies to adjust and sell insurance contracts.
- Responded to customer inquiries related to their enrollment status or other issues.
- Worked closely with providers, vendors, carriers, brokers. to ensure timely processing of enrollments.
Insurance Verification Specialist
Phone Interaction and Demands Top Customer
Miami, FL
05.2012 - 07.2014
- Responsible for making substantial outbound calls to insurance companies to ensure eligibility and coverage for new and recurrent patients
- Responsible for analyzing & evaluating patients eligibility and benefits
- Obtained referrals from PCP's
- Performed pre-claims authorization for clients prior to admission
- Built effective working relationships with fellow work group members for the good of clients
- Followed detail process and procedure to ensure a safe and accurate admission set forth by the department managers
Tax Office Manager
First Florida Tax Group
Miami, FL
03.2009 - 05.2012
- Scheduled appointments with clients to discuss their tax return needs.
- Performed research into current trends in taxation law to stay up-to-date on regulations.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Monitored office supplies to replenish needed inventory before depletion.
- Developed strategic plans for improving customer service standards across the organization.
- Established work procedures or schedules to organize daily work of administrative staff.
Education
Associate's - Health Care Administration
Brown Mackie College
Miami, FL05.2014
Vocational School Certificate - Medical Administration
ATI College Of Health
04.2010
High school diploma or GED -
West Park Charter Academy
Hollywood, FLSkills
- Microsoft office
- Medical Terminology
- Medical Records
- Customer Service Skills
- Medical Billing
- Insurance Verification
- Health Care
- Customer Service
- Customer Care
- CSR
- Call Center
- CPT Coding
- Clerical Experience
- HIPAA
- Tax Experience
- Phone Etiquette
- ICD-9
- Medical Coding
- Time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Licensed Healthcare Agent
Connexion Point
09.2017 - Current
Medicare Enrollment Specialist
Cognosante
07.2014 - 03.2017
Insurance Verification Specialist
Phone Interaction and Demands Top Customer
05.2012 - 07.2014
Tax Office Manager
First Florida Tax Group
03.2009 - 05.2012
Associate's - Health Care Administration
Brown Mackie College
Vocational School Certificate - Medical Administration
ATI College Of Health
High school diploma or GED -
West Park Charter Academy