Lauryn Groves
Lewis Center,Ohio
Summary
Organized and motivated employee eager to apply customer service skills and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Front End Associate
Meijer
Stow, OH
07.2022 - 06.2023
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Managed self-checkout areas.
- Bagged or packaged purchases.
- Worked the customer service desk (processed returns/exchanges/damages, lottery, money orders, Flashfood orders, and took phone calls).
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Maintained clean/sanitized and clutter-free, front-end area.
- Recognized by management for providing exceptional customer service.
American Sign Language (ASL) Expression Specialist
Hudson Montessori Middle School
Hudson, OH
04.2022 - 05.2023
- Temporary workshop leader position (2 month long sessions, in May of 2022 and May of 2023)
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Taught 7th and 8th graders beginner level ASL skills and about Deaf culture in an application-based teaching style using my own lesson plans
Sales Associate
Staples
Lewis Center, OH
06.2020 - 01.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Bagged or packaged purchases.
- Processed customer returns
- Completed curbside pickup orders and delivered products to customer in their vehicle.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained cleanliness of store environment including floors, windows, displays, shelves, and counters.
- Ticketed, arranged and displayed merchandise to promote sales.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built furniture needed for customer or sales floor.
Team Member
Chop 5 Salad Kitchen
Columbus, OH
04.2018 - 01.2020
- Greeted customers upon entering the store with friendly demeanor.
- Assisted customers with product selection and ordering process.
- Rotated through series of different stations based on team needs.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Monitored expiration dates on food items for freshness assurance.
Education
Bachelor's Degree - Psychology and American Sign Language (ASL)
Kent State University
Kent, OH08-2023
Skills
- Organization and Cleanliness
- Attention to Detail
- Honest and Dependable
- Adaptable and Flexible
- Friendly and Helpful
- Customer Service
- Retail Transactions
- Cash Register Operation
- Cash Handling
- Payment Processing
- Building Customer Loyalty
- Merchandise Display Set up
School Accomplishments
Kent State University (2019-2023)
- Dean's List or President's List each semester (3.86 GPA)
- KSU's Chapter of PHI SIGMA IOTA- The International Foreign Language Honors Society (2022)
- American Sign Language (ASL) Club (2022-2023)
- Kent Chorus Choir (2021-2022)
Olentangy Orange High School (2015-2019)
- 4.0 GPA
- National Music Honors Society (Tri-M)
- Ohio Music Education Association (OMEA) State Choir
References
- Megan Doughty, Meijer Co-Worker & Paralegal, (740) 590-2477
- Ken Jackson, Meijer General Merchandise Manager, (248) 910-6257
- Cory Vauter, Staples Manager, (614) 619-9025
- Ashley Chickerella, Personal, (614) 572-8515
Languages
Sign Language
Professional
Timeline
Front End Associate
Meijer
07.2022 - 06.2023
American Sign Language (ASL) Expression Specialist
Hudson Montessori Middle School
04.2022 - 05.2023
Sales Associate
Staples
06.2020 - 01.2022
Team Member
Chop 5 Salad Kitchen
04.2018 - 01.2020
Bachelor's Degree - Psychology and American Sign Language (ASL)
Kent State University