Lauryn Hartley
Austin,TX
Summary
I feel that my customer service experience has taught me how to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Thus, enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Offering exceptional communication, multitasking and organizational abilities. I deeply enjoy working alongside others, and growing together to best serve customers/patients. I feel that high-energy & fast paced environments are where i perform the best!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide
Three Lakes Physical Therapy, LLC
04.2021 - 09.2023
- Assists physical therapist and physical therapist assistant with patient care
- Prepare treatment tables/rooms
- Maintain a welcoming, comforting, and safe environment for the patient
- Application of modalities such as game ready, ice packs, or heating pads
- Helping patients onto exercise equipment, monitoring motion & the prescribed exercises/strengthening techniques
- Demonstrate proper use of equipment and exercise routines
- Answer calls & schedule patients for exercise sessions or evaluations
- Collect insurance payments
- Look up patients eligibility and benefits, check for preauthorization and coverage.
Physical Therapy Technician
Rebound Rehabilitation
01.2021 - 04.2021
- Assists physical therapist and physical therapist assistant with patient care
- Prepare treatment tables/rooms
- Maintain a welcoming, comforting, and safe environment for the patient
- Application of heat packs and ice packs for TENS
- Electrode placement for the knee, shoulder, thoracic and lumbar spine
- Helping patients onto exercise equipment, monitoring motion & the prescribed exercises/strengthening techniques
- Demonstrate proper use of equipment and exercise routines.
Administrative Assistant
University of North Florida
02.2018 - 01.2021
- Created clinical contracts for the college
- Assigned graduate assistantships
- Maintained clerical responsibilities.
Shift Lead Manager
Loop Pizza Grill
06.2016 - 06.2018
- Improved team productivity by implementing efficient scheduling and task delegation.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Facilitated effective communication within the team by conducting regular meetings and encouraging an open-door policy approach.
Education
Doctorate of Physical Therapy -
University of St Augustine For Health Sciences
05.2026
Bachelor of Health Sciences in Exercise Science -
University of North Florida
05.2021
Skills
- Administrative Experience
- Anatomy Knowledge
- Clerical Experience
- Laboratory Experience
- Medical Terminology
- Microsoft Outlook
- Physiology Knowledge
- CPR Certified
- Customer Service
- HIPAA
- Medical Records
- Medical Office Experience
- QuickBooks
- Medical Billing
- Insurance Verification
- Front Desk
- Medical Scheduling
- Filing
- Patient Care
- Research
- Strengthening
- Customer Communications
- Time Management
Certification
- CPR/First Aid, 01/01/21, 01/01/23
- ACSM- clinical exercise physiologist (C-EP), 07/01/21, 07/01/23
- Driver's License, 07/01/15, 07/01/28
Personal Information
Willing To Relocate: Anywhere
Awards
Dean's List 2019
Volunteer Experience
- Cure SMA, Saint Augustine, FL, 02/01/20, 02/01/20
- Lab Methods of Exercise Physiology & Health Sciences, Jacksonville, FL, 09/01/19, 11/01/19
- American Red Cross, Jacksonville, FL, 01/01/18, 06/01/19
- Sable Palms Afterschool Program, Jacksonville, FL, 01/01/18, 05/01/18
- TOPSoccer, Saint Johns, FL, 07/01/16, 07/01/16
- Relay for Life, Saint Johns, FL, 2014, 2016
Timeline
Physical Therapy Aide
Three Lakes Physical Therapy, LLC
04.2021 - 09.2023
Physical Therapy Technician
Rebound Rehabilitation
01.2021 - 04.2021
Administrative Assistant
University of North Florida
02.2018 - 01.2021
Shift Lead Manager
Loop Pizza Grill
06.2016 - 06.2018
Doctorate of Physical Therapy -
University of St Augustine For Health Sciences
Bachelor of Health Sciences in Exercise Science -
University of North Florida
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