Lauryn Mcdowell
San Diego,California
Summary
Approachable Front Desk Agent offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized daily by guests for consistent attention to quality customer service. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Paradise Point Resort & Spa
San Diego, CA
02.2023 - Current
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail
- Process guest payments and maintain accurate records.
- Resolved customer complaints promptly & courteously.
- Inputted guest information into computer system accurately and securely.
- Kept accurate records of guest transactions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Verified accuracy of room rates and other charges during check-in process.
Cashier Team Lead
Chipotle Grill
San Diego, CA
02.2021 - 11.2022
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Ensured compliance with all safety regulations while performing tasks.
- Trained new cashiers on proper use of registers and store policies.
Camp Counselor
YMCA Daycare
Chula Vista, CA
06.2017 - 07.2018
- Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
Education
Esthetician License - Master Aesthetician
San Diego City College
San Diego, CA12.2022
High School Diploma -
Otay Ranch Senior High School
Chula Vista, CA02.2020
Skills
- Process Credit & Cash Payments
- Report Generation
- Customer Relations & Service
- Microsoft Excel & Outlook
- Reporting Capabilities
- Oral and Written Communications
- Task Prioritization/Time Management
- Transaction Processing
- Upselling Expertise
- POS Systems
- Conflict and Issue Documentation
Accomplishments
- Over 500 hours of community service
Languages
Spanish
Limited
Certification
- Esthetician Licesnse
References
References available upon request.
Timeline
Front Desk Agent
Paradise Point Resort & Spa
02.2023 - Current
Cashier Team Lead
Chipotle Grill
02.2021 - 11.2022
Camp Counselor
YMCA Daycare
06.2017 - 07.2018
Esthetician License - Master Aesthetician
San Diego City College
High School Diploma -
Otay Ranch Senior High School
- Esthetician Licesnse
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