Lauryn Michel
Orland Park,IL
Summary
Dynamic leader with proven expertise in staff management and complex problem-solving, honed at Cooper’s Hawk Winery & Restaurant. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in inventory control and employee motivation, achieving significant improvements in team efficiency and operational workflows.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Cooper’s Hawk Winery & Restaurant
Orland Park
06.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Building Service Manager
Urban Air Adventure Park
Mokena, IL
11.2019 - 12.2021
- Managed maintenance teams to ensure timely completion of routine and emergency repairs, maintaining a safe and functional environment for occupants.
- Maintained accurate records of all facility-related activities for easy reference during audits or when submitting reports to stakeholders.
Shift Lead Manager
Skyzone
Orland Park
10.2016 - 12.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
Carl Sandburg Highschool
Orland Park 2018
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Operations Management
- Schedule development
Certification
Food handlers
Basset
Timeline
Supervisor
Cooper’s Hawk Winery & Restaurant
06.2022 - Current
Building Service Manager
Urban Air Adventure Park
11.2019 - 12.2021
Shift Lead Manager
Skyzone
10.2016 - 12.2019
Carl Sandburg Highschool