Lauryn Ochoa
Los Angeles,CA
Summary
Proactive Receptionist with a proven track record at Westview Towers, enhancing client satisfaction by streamlining appointment systems and managing a welcoming reception area. Expert in data entry and customer relations, demonstrated through effective schedule management and a commitment to resolving inquiries, boosting efficiency and confidentiality.
Overview
6
6
years of professional experience
Work History
Receptionist
Westview Towers
04.2018 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Organized, maintained and updated information in computer databases.
Education
Westchester Enriched Sciences Magnets
Los Angeles, CA06.2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Scheduling appointments
- Data inputting
- Schedule Management
- Mail handling
- Calendar Management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Westview Towers
04.2018 - 02.2024
Westchester Enriched Sciences Magnets