Lauryn Patterson
Morristown,TN
Summary
Strong experience in professional retail and customer service. Excellent communication skills, attention to detail, and commitment to providing quality care.
Overview
5
5
years of professional experience
Work History
Sales Associate
ProComm Services Inc.
07.2022 - 08.2023
- Promoted and sold wireless internet products while meeting daily sales goals
- Engaged customers through outbound and follow-up communication to drive purchases and satisfaction
- Completed opening and closing procedures, including register counts, deposits and store upkeep
- Delivered consistent customer service by resolving issues and escalating concerns properly
Customer Service Representative
Arise (Home Depot)
01.2022 - 05.2022
- Handled high-volume inbound calls assisting customers with orders, shipping, and account issues
- Navigated multiple internal systems efficiently while maintaining acceptable hold times
- Ensured customer satisfaction by clearly explaining resolutions and documenting actions taken
Sales Associate
MarketSource
01.2020 - 12.2020
- Presented mobile devices and service plans to every customer interaction
- Assisted customers with service concerns and post-purchase support
- Performed additional tasks beyond core duties to improve team efficiency
- Conducted follow-up calls to confirm satisfaction and generate referrals
Customer Service Representative
Sykes Enterprises (Intuit/QuickBooks)
11.2018 - 11.2019
- Supported business owners via inbound calls regarding payroll and tax-related questions
- Assisted with W-2 corrections and payroll account updates while ensuring accuracy
- Used multiple company systems to resolve issues while meeting performance and survey metrics
Education
General Educational Development -
Walters State Community College
11.2018
Skills
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Providing high-quality care
- Strong work ethic
- Adaptable to workplace challenges
- Excellent people skills
- Money handling
- Conflict resolution
Timeline
Sales Associate
ProComm Services Inc.
07.2022 - 08.2023
Customer Service Representative
Arise (Home Depot)
01.2022 - 05.2022
Sales Associate
MarketSource
01.2020 - 12.2020
Customer Service Representative
Sykes Enterprises (Intuit/QuickBooks)
11.2018 - 11.2019
General Educational Development -
Walters State Community College