Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Lauryn Patterson

Morristown,TN

Summary

Strong experience in professional retail and customer service. Excellent communication skills, attention to detail, and commitment to providing quality care.

Overview

5
5
years of professional experience

Work History

Sales Associate

ProComm Services Inc.
Newport, TN
07.2022 - 08.2023
  • Promoted and sold wireless internet products while meeting daily sales goals
  • Engaged customers through outbound and follow-up communication to drive purchases and satisfaction
  • Completed opening and closing procedures, including register counts, deposits and store upkeep
  • Delivered consistent customer service by resolving issues and escalating concerns properly

Customer Service Representative

Arise (Home Depot)
White Pine, TN
01.2022 - 05.2022
  • Handled high-volume inbound calls assisting customers with orders, shipping, and account issues
  • Navigated multiple internal systems efficiently while maintaining acceptable hold times
  • Ensured customer satisfaction by clearly explaining resolutions and documenting actions taken

Sales Associate

MarketSource
Morristown, TN
01.2020 - 12.2020
  • Presented mobile devices and service plans to every customer interaction
  • Assisted customers with service concerns and post-purchase support
  • Performed additional tasks beyond core duties to improve team efficiency
  • Conducted follow-up calls to confirm satisfaction and generate referrals

Customer Service Representative

Sykes Enterprises (Intuit/QuickBooks)
Morristown, TN
11.2018 - 11.2019
  • Supported business owners via inbound calls regarding payroll and tax-related questions
  • Assisted with W-2 corrections and payroll account updates while ensuring accuracy
  • Used multiple company systems to resolve issues while meeting performance and survey metrics

Education

General Educational Development -

Walters State Community College
11.2018

Skills

  • Excellent communication skills
  • Attention to detail
  • Ability to collaborate effectively
  • Providing high-quality care
  • Strong work ethic
  • Adaptable to workplace challenges
  • Excellent people skills
  • Money handling
  • Conflict resolution

Timeline

Sales Associate

ProComm Services Inc.
07.2022 - 08.2023

Customer Service Representative

Arise (Home Depot)
01.2022 - 05.2022

Sales Associate

MarketSource
01.2020 - 12.2020

Customer Service Representative

Sykes Enterprises (Intuit/QuickBooks)
11.2018 - 11.2019

General Educational Development -

Walters State Community College
Lauryn Patterson