Lauryn Sigue
SCP Health
New Iberia,USA
1
Language
6
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Eligibility Specialist
4 Months- Processed applications efficiently, ensuring compliance with state and federal guidelines to minimize delays.
- Processed charts efficiently, ensuring compliance with state and federal guidelines to minimize delays.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Showroom Support
2 Years 6 Months- Answered and routed incoming calls, delivering information and recording messages.
- Managed executive calendars, scheduling appointments and coordinating meetings to optimize leadership availability
- Responded to email inquiries promptly and professionally, enhancing communication efficiency and service quality
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Sales Representative
1 Year 3 Months- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Completed ongoing training sessions to enhance product knowledge and improve communication skills
- Maintained positivity during challenging interactions with upset customers, effectively de-escalating situations
- Handled difficult customer situations with professionalism, empathy, and rapport-building skills
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
- Utilized electronic health record systems to document patient information accurately and efficiently
Customer Care Coordinator
1 Year 5 Months- Managed patient scheduling system, ensuring accuracy and currency of appointment information to facilitate seamless patient access
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests, enhancing patient care and satisfaction
- Responded promptly to patient inquiries about appointment availability, rescheduling, and cancellations, improving patient experience and retention
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Utilized electronic health record (EHR) system to input and update patient demographic data accurately
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
Education
High school diploma - General Studies
Skills
Data entry
Data management
Office software
Insurance verification
Telephone etiquette
Time Management
Insurance eligibility
Cash Handling
Documentation accuracy
Effective communication
Microsoft Office
Communication Skills
Languages
English - Fluent
Timeline
Eligibility Specialist
SCP Health
04.2026 - CurrentRead More
Showroom Support
Hajoca Corporation-Lafayette, LA
10.2023 - 04.2026Read More
Customer Sales Representative
Professional Arts Pharmacy-Lafayette, LA
07.2022 - 10.2023Read More
Customer Care Coordinator
Ochsner Health-Lafayette, LA
02.2021 - 07.2022Read More
Hanson Memorial
High school diploma from General Studies
Read More