Lauryn Wilkins
Houston,TX
Summary
Dedicated and reliable professional with experience in customer service and client support. Skilled in handling high-volume interactions, resolving concerns efficiently, and maintaining professionalism in fast-paced environments. Recognized for strong communication, active listening, and ability to build positive relationships with diverse individuals. Seeking to bring strong service and problem-solving skills to a call center/customer support role.
Overview
4
4
years of professional experience
Work History
Cashier / Customer Service
Kroger
Pearland, TX
11.2021 - 06.2024
- Delivered high-quality customer service by assisting customers with purchases, returns, and inquiries.
- Handled cash, credit, and electronic payments accurately using POS systems.
- Resolved customer complaints with patience and professionalism, ensuring a positive shopping experience.
- Maintained a clean, organized, and efficient checkout area in a fast-paced retail environment.
Childcare Assistant
Little Children’s Learning Center
Missouri City, TX
07.2023 - Current
- Communicated effectively with parents and guardians, providing updates on children’s daily progress.
- Assisted in managing classrooms and engaging children in learning activities.
- Handled scheduling, supervision, and support with patience and clear communication.
Education
Business Management (Coursework)
Texas Southern University
05.2024
High School Diploma - undefined
Shadow Creek High School
05.2023
Skills
- Customer Service & Support
- Call Handling / Phone Etiquette
- Communication & Active Listening
- Conflict Resolution
- POS & Cash Handling
- Problem-Solving
- Team Collaboration
- Time Management
Timeline
Childcare Assistant
Little Children’s Learning Center
07.2023 - Current
Cashier / Customer Service
Kroger
11.2021 - 06.2024
Business Management (Coursework)
Texas Southern University
High School Diploma - undefined
Shadow Creek High School