Lauryn Young
Fort Lauderdale,FL
Summary
Dynamic and results-driven professional with experience at Teleperformance, excelling in customer service and fraud prevention. Proven ability to enhance customer satisfaction through effective problem resolution and active listening. Skilled in data entry and call center operations, successfully reducing fraud cases and improving digital banking experiences.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Banking Customer Service Representative
Teleperformance
North Lauderdale Fl
09.2023 - Current
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified patterns in fraudulent activities by analyzing large data sets, leading to proactive countermeasures against emerging threats.
- Reduced fraud cases by implementing effective detection strategies and monitoring systems.
- Monitored high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
- Worked productively in fast-moving work environment to process large volumes of claims.
Medical Representative
Dhg Florida
Plantation Fl
04.2021 - 09.2023
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Education
Medical Assistant
Concorde Career College
Miramar Fl 03.2021
Skills
- Data entry
- Computer skills
- Customer service
- Call center operations
- Active listening
- Customer relations
- Problem resolution
- Follow-up skills
Timeline
Banking Customer Service Representative
Teleperformance
09.2023 - Current
Medical Representative
Dhg Florida
04.2021 - 09.2023
Medical Assistant
Concorde Career College