Lauryn Irie Shey Agellon
Hollister,CA
Summary
Focused employee with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering two year background providing high-quality service to customers. Additionally, skills can or may be used in settings other than a restaurant; fast learner.
Overview
2
2
years of professional experience
Work History
Waitress/Restaurant Busser
Cheung Sheng Chinese Restaurant
Hollister, CA
07.2022 - Current
- Answered questions about menu items, ingredients, and pricing.
- Provided accurate change for cash transactions using a cash register system.
- Communicated daily specials to customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Performed basic math calculations when computing bills for customers' meals.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers and provided menus.
- Organized take-out orders efficiently according to customer requests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Swept floors and removed garbage from dining area.
- Followed up with customers regarding their satisfaction with services provided.
- Stocked ice bins with fresh ice cubes throughout the day as needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Education
Pre-nursing
San Jose State University
San Jose, CA06-2027
High School Diploma -
Hollister High School
Hollister, CA06-2023
Skills
- Menu Recommendations
- Order Accuracy
- Team Collaboration
- Performance Improvement
- Complaint resolution
- Cash Handling
- Complex Problem-Solving
- Effective customer upselling
- Price memorization
Languages
English
Native/ Bilingual
Accomplishments
- 4.0 GPA all throughout high school
Timeline
Waitress/Restaurant Busser
Cheung Sheng Chinese Restaurant
07.2022 - Current
Pre-nursing
San Jose State University
High School Diploma -
Hollister High School
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