LAUVINIA McGHEE-MOTEN
Fresno,TX
Summary
Highly organized and detail-oriented professional with a strong focus on delivering excellent customer service and building positive interpersonal relationships. Motivated by a genuine passion for service and a proven track record of achieving results. Currently holding the prestigious title of Nationally Registered Certified Medical Assistant (NRCMA) as the Certified Medical Assistant II at Kelsey Seybold Clinic, consistently demonstrating commitment to providing exceptional direct patient care. Seeking a new challenge to leverage skills in administration, communication, and coordination. Possesses natural ability to adapt and thrive in both large and small settings, with exceptional multitasking skills that enable excelling in fast-paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant II(NRCMA)
Kelsey Seybold Clinic
Pearland, TX
08.2016 - Current
- Duties include but not limited to the collection and maintenance of patient and family biophysical, psychosocial, developmental, cultural and environmental data; collect and document vital signs, height/weight and reason for visit; graphing data; document current medications, allergies and other information; Assisting with procedures; sterilization and preparation on instruments, suture removal, rooming patients; Scribing in EMR system; maintaining back office inventory; discussing results with patients; uploading biopsies/labs; all back office duties as required.
Patient Care Coordinator/Facilitator
Texas Children’ Pediatric Association
Pearland, TX
04.2012 - 07.2016
- Responsible for the collection and maintenance of patient and family biophysical, psychosocial, developmental, cultural and environmental data; collect and document vital signs, height/weight and reason for visit; graphing data; document current medications, allergies and other information
- Provides specialized patient care; prepares patient for exam; assisting physician during treatments, procedures, examinations and tests; complete treatments/lab; document interventions; call in prescription refills; follow-up on patient care; Monitor, maintain and order inventory supplies
- Administer medication and immunizations; assist with education of patient and family; coordinate referrals; screens patient needs
- Collects Specimens and Performs Laboratory Tests while acting as VFC coordinator and Super User of EPIC EMR for clinical staff and physicians.
Customer Service Representative/Certified Nursing Assistant (CNA/HHA)
Heart Home Health/Star Home Health
Houston, TX
06.2009 - 04.2012
- Track patient's progress; document and report any changes by monitoring patient's vitals such as heart rate, respiration, blood pressure and temperature
- Lifting patients in and out of bed, chairs or wheelchairs and preparing meals while keeping things tidy
- Assist with feeding, grooming, bathing, dressing, and physical therapy exercises; changing bandages, providing skin care and giving massages, supporting mobility and the use of assistive devices such as walkers or artificial limbs
- Maintaining in-home medical equipment such as CPAP devices, nebulizers and oxygen concentrators.
Call Center Liaison (Central Transportation)
The Methodist Hospital
Houston, TX
07.2009 - 08.2010
- Communicate with Helipad transportation and coordinate arrivals, departures and destinations
- Monitors facility security alarms and surveillance systems
- Responds to alarms, including fire, elevator, maintenance, medical gas, pneumatic tube system and security
- Monitors and activate access control for entry into hospital during night hours
- Responsible for dispatching, coordinating, documenting, and tracking information
- Back up public safety log information after each shift
- Maintains distribution/key control system, equipment check in/out, and documents transactions, distribution of 2-way radio for patient transportation
- Monitors pertinent facility status and information including emergencies, shutdowns, construction, and blocked patient rooms
- Responsible for attending all departmental and hospital required in-services annually per attachment
- Participate in the hospital-wide and department emergency plans, including natural disasters, hurricane/severe weather, and all codes as required.
Front Office Assistant/Peer Advisor/Teaching Assistant
Houston Baptist University, Career Center
Houston, TX
08.2006 - 07.2009
- Assist students with career counseling, delivering excellent customer service over the phone or in person; delivered excellent customer service over the phone or in person
- Demonstrated administrative support for all supervisory staff
- Coordinated biology experiments in science lab as teaching assistant
Administrative Assistant/Security Programmer/Technical Support/Dispatcher
En-Touch Systems Inc.
Houston, TX
07.2001 - 04.2006
- As the head of the security department I performed duties including programming various security systems and troubleshoot problems with systems while maintaining a high security level clearance
- Verification, updating and maintaining customer databases, process payments, concessions, and invoicing
- Training new employees on various system protocols and processes, arrange and orientated staff meetings
- Promoted continuous growth in sales and system upgrades.
Education
Biology/Kinesiology -
Houston Baptist University
12.2018
NRCMA -
Fortis College
03.2012
Associates in Science -
Houston Community College
08.2007
Skills
- BLS certified Proficient in EPIC, Med iSOFT, Kinnser, Emdeon, Navinet, MACC, and Microsoft Office including Windows, PowerPoint, Word, Excel, and Outlook HIPAA & OSHA Knowledge
Awardsandactivities
Currently I enjoy mentoring the youth and encouraging life skills when transitioning from adolescence to young adult.
References
Available upon request
Certification
NRCMA
Timeline
Certified Medical Assistant II(NRCMA)
Kelsey Seybold Clinic
08.2016 - Current
Patient Care Coordinator/Facilitator
Texas Children’ Pediatric Association
04.2012 - 07.2016
Call Center Liaison (Central Transportation)
The Methodist Hospital
07.2009 - 08.2010
Customer Service Representative/Certified Nursing Assistant (CNA/HHA)
Heart Home Health/Star Home Health
06.2009 - 04.2012
Front Office Assistant/Peer Advisor/Teaching Assistant
Houston Baptist University, Career Center
08.2006 - 07.2009
Administrative Assistant/Security Programmer/Technical Support/Dispatcher
En-Touch Systems Inc.
07.2001 - 04.2006
Biology/Kinesiology -
Houston Baptist University
NRCMA -
Fortis College
Associates in Science -
Houston Community College