Lavahishia Robinson
Prestonsburg,Kentucky
Summary
Knowledgeable with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need. Knowledgeable in customer service and housekeeping as well.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Technician/ CNA
Three Rivers Medical Center
Louisa, KY
07.2025 - Current
- Monitored patient behavior and provided emotional support to individuals in crisis.
- Documented patient progress and reported changes to healthcare team for comprehensive care.
- Maintained a safe environment by enforcing facility protocols and managing conflicts effectively.
- Trained new staff on best practices for patient interaction and safety procedures.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Evaluated daily operational challenges, proposing improvements to enhance workflow efficiency in care delivery.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Mental Health Technician/ CNA
Appalachian Regional Hospital-Highlands
Prestonsburg, KY
04.2022 - 07.2025
- Monitored patient behavior and mental status to ensure safety and well-being.
- Documented patient progress and participated in interdisciplinary team meetings.
- Educated patients on coping strategies and therapeutic techniques to promote recovery.
- Trained new staff on best practices for patient care and crisis intervention techniques.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Cashier
Walmart
Paintsville, KY
08.2020 - 04.2021
- Processed transactions accurately using point-of-sale systems.
- Maintained organized cash register and ensured adequate change supply.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Monitored inventory levels and restocked shelves as needed to improve availability.
Education
Associate of Arts - Psychology
Big Sandy Technical And Community College
Prestonsburg, KY05-2019
Bachelor of Arts - Mental Health Counseling
Southern New Hampshire University
Hooksett, NH05-2029
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
- Customer service
- Active listening
- Critical thinking
Certification
- Certified nursing aid 4 /25/ 23-04 /30/ 2027
- Mental health first aid 08 /06/ 2024-08/ 06/ 2027
- Basic life support 06 /06 /2025-06 /06 /2027
- Nonviolent crisis intervention 10 /28 /2025-10 /28/ 2026
Timeline
Mental Health Technician/ CNA
Three Rivers Medical Center
07.2025 - Current
Mental Health Technician/ CNA
Appalachian Regional Hospital-Highlands
04.2022 - 07.2025
Cashier
Walmart
08.2020 - 04.2021
Associate of Arts - Psychology
Big Sandy Technical And Community College
Bachelor of Arts - Mental Health Counseling
Southern New Hampshire University