Compassionate CNA with expertise in crisis intervention and de-escalation techniques. Proven ability to enhance patient safety and well-being through effective monitoring and documentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Health Technician/ CNA
Citizens Memorial Hospital
06.2025 - Current
Assisted with daily patient care and support in psychiatric settings.
Monitored patient behavior and reported changes to healthcare team.
Facilitated therapeutic activities to promote mental well-being.
Documented patient progress and treatment outcomes accurately.
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Monitored vital signs and reported changes to nursing staff promptly.
Retail Store Manager
FYE
03.2023 - 01.2025
Led daily operations to ensure exceptional customer service and store standards.
Trained and mentored staff to enhance performance and improve team efficiency.
Implemented inventory management systems to optimize stock levels and reduce waste.
Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Retail Store Sales Manager
Spencer's Gifts
07.2015 - 11.2021
Led daily store operations, ensuring high standards of customer service and merchandising.
Developed and executed visual merchandising plans, enhancing store displays to increase customer engagement.
Ensured compliance with company policies and procedures, maintaining a safe and efficient work environment.
Oversaw staff scheduling, optimizing labor costs while meeting operational needs during peak hours.