Lavallon Hereford
New Orleans,LA
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
24
24
years of professional experience
Work History
General Manager
Habana Outpost
New Orleans, LA
11.2022 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
Customer Service Representative
United Airlines
New Orleans, LA
11.2020 - 08.2022
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
General Manager
Juan’s Flying Burrito
New Orleans, LA
07.2007 - 10.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Oversaw product development initiatives from concept through completion stages.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Event Manager
House of Blues
New Orleans, LA
02.2001 - 10.2013
- Responded to customer inquiries promptly and courteously while providing excellent customer service.
- Communicated effectively with other team members to ensure smooth operations of shifts.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Collaborated with marketing teams to create promotional materials for events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Maintained relationships with existing partners while cultivating new ones.
- Planned travel arrangements for speakers or VIPs attending the event.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Organized venues, budgets, guest lists, catering and event timelines.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
Education
Vocational - Emergency Medical Technology
Tulane University
New Orleans, LASkills
- Customer service expertise
- Business Administration
- Departmental Operations Management
- Excellent computer skills
- Staff Training and Development
- Team Leadership
- Logistics Management
Timeline
General Manager
Habana Outpost
11.2022 - Current
Customer Service Representative
United Airlines
11.2020 - 08.2022
General Manager
Juan’s Flying Burrito
07.2007 - 10.2019
Event Manager
House of Blues
02.2001 - 10.2013
Vocational - Emergency Medical Technology
Tulane University