Lavarra Harrison

• Maintained a clean and safe bus environment for the comfort of all passengers.
• Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
• Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
• Informed passengers about route details, schedules, transfers, and fare policies as needed.
• Enhanced passenger satisfaction by providing timely and efficient transportation services.
• Performed regular bus inspections and checked brakes, steering and windshield wipers.

• Serve as a first point-of contact through telephone, electronic (email and chat) for current and former Lowe's employees, regarding question's related to portal navigation and HR/ Payroll, policies and procedures.
• Facilitate the new hires with the onboarding process and pre-employment background checks.
• Perform administrative tasks in support of service center processes. Uses a case management tools for tracking request and may transfer or escalate them to other service center paries if the issue cannot be resolved with the contact center
• Assisted new employees with enrolling in benefits.

Associate Care Representative , Lowe's Home Improvement

Mooresville, NC |2019 - Current

• Works within system base work queue to identify activities ready for review.
• sends, received and responds to questions from the store and service providers related to quote details and escalate issues/ questions when appropriate also communicates with others via phone, email.
• Provides relevant feedback to supervisors regarding what is working well and not working with the centralized quote model.

• Serve as the agency's primary contact for community referral referral source.
• Processed referral through multiple methods.
• Completed intake assessment forms and filed clients' charts.
• Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
• Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
• Answered phone calls and provided new clients with required paperwork to initiate service.