LaVedra Reed
Memphis,TN
Summary
Organized and motivated employees eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated professional offering hard work to the organization. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Memphis, TN, TN
07.2024 - 02.2025
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Material Handler
Federal Express
Memphis, TN, TN
04.2022 - 07.2024
- Unloaded cargo from trucks with mechanized equipment.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
Cake Decorator
Walmart
Southaven, MS
11.2019 - 01.2021
- Decorated cakes for special occasions, including showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
Packaging Associate
Smith & Nephew, Inc
Memphis, TN
03.2018 - 10.2019
- Processed finished product by moving through packaging machines.
- Set up jobs for lines and assisted with printing labels and packaging.
- Labeled packages and recorded items packed in preparation for shipping.
- Reduced waste by adhering closely to packaging procedures and monitoring use of packaging materials.
Picker and Packer
DHL Supply Chain
Memphis, TN
04.2014 - 11.2016
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Selected products and items from shelves and pallets for customer orders.
Picker and Packer
New Breed Logistic
Memphis, TN
06.2010 - 03.2014
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Education
High School Diploma -
Sheffield High School
Memphis, TN05.2003
Some College (No Degree) -
Concorde Career College
Memphis, TNTimeline
Customer Service Representative
Internal Revenue Service, IRS
07.2024 - 02.2025
Material Handler
Federal Express
04.2022 - 07.2024
Cake Decorator
Walmart
11.2019 - 01.2021
Packaging Associate
Smith & Nephew, Inc
03.2018 - 10.2019
Picker and Packer
DHL Supply Chain
04.2014 - 11.2016
Picker and Packer
New Breed Logistic
06.2010 - 03.2014
High School Diploma -
Sheffield High School
Some College (No Degree) -
Concorde Career College