Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaVelle Duff

Cincinnati,OH

Summary

Compassionate and detail-driven care coordination professional with 4+ years of experience supporting Medicaid-eligible populations through case management, discharge planning, and behavioral health services. Proven ability to conduct outreach, schedule services, coordinate care with interdisciplinary teams, and maintain compliance with HIPAA and quality standards. Skilled in trauma-informed care, documentation, and supporting vulnerable youth and adults.

Overview

6
6
years of professional experience

Work History

Youth Case Specialist

Lighthouse Youth & Family Services
09.2024 - Current
  • Conduct outreach calls to youth and families to schedule intakes, follow-up visits, and community resource appointments.
  • Build supportive relationships to improve resilience, engagement, and service plan compliance.
  • Document 100% of interactions and interventions in a timely and accurate manner using internal record systems.
  • Collaborate with external providers and in-house staff to ensure coordination of medical, housing, and mental health services.
  • Track progress on goals for 15–20 active youth cases, supporting independence and stability.
  • Discharge Planner (Case Manager)

Discharge Planner (Case Manager)

Blue Ridge Vista Behavioral Health
05.2022 - 09.2024
  • Developed and implemented individualized discharge plans for up to 25 patients per month, ensuring appropriate aftercare services and community connections.
  • Conducted outbound calls to confirm follow-up care appointments, verify insurance/benefits, and provide education on resources.
  • Maintained detailed records to comply with Medicaid billing, state regulations, and Joint Commission standards.
  • Reduced inpatient readmission rates by 18% by coordinating seamless care transitions.
  • Worked directly with families, outpatient providers, and insurance coordinators to remove care barriers.

Mental Health Technician

Blue Ridge Vista Behavioral Health
01.2020 - 05.2022
  • Supported clinical care by monitoring and documenting patient behaviors, safety concerns, and progress on treatment goals.
  • Participated in daily multidisciplinary briefings and contributed real-time observations to improve care plans.
  • Assisted in crisis prevention and de-escalation with a calm, trauma-informed approach.
  • Ensured documentation met facility, HIPAA, and state regulatory requirements.

Education

Master of Education - Educational Leadership

National University
San Diego, CA
05.2026

Bachelor of Social Work -

Central State University
Wilberforce, OH
05.2024

High School Diploma - undefined

Columbus Arts & Technology Academy
Columbus, OH
01.2018

Skills

  • Member Outreach & Service Scheduling
  • Care Coordination & Discharge Planning
  • Behavioral & Mental Health Services
  • Medicaid Population Support
  • Electronic Medical Record (EMR/ECR) Use
  • HIPAA & Compliance Documentation
  • Crisis Intervention & De-escalation
  • Trauma-Informed & Youth-Centered Care
  • HEDIS Knowledge & Quality Metrics
  • Community Resource Navigation
  • HIPAA-Compliant Documentation
  • HEDIS Awareness Quality Compliance Standards
  • Clarity and Carelogic systems

Timeline

Youth Case Specialist

Lighthouse Youth & Family Services
09.2024 - Current

Discharge Planner (Case Manager)

Blue Ridge Vista Behavioral Health
05.2022 - 09.2024

Mental Health Technician

Blue Ridge Vista Behavioral Health
01.2020 - 05.2022

Master of Education - Educational Leadership

National University

High School Diploma - undefined

Columbus Arts & Technology Academy

Bachelor of Social Work -

Central State University

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LaVelle Duff