Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

LAVELLE POPE

Reno,NV

Summary

Dynamic Patient Access Representative with expertise in insurance verification and patient registration at Renown. Proven ability to enhance patient experiences through effective communication and strong empathy. Adept at maintaining HIPAA compliance while ensuring accurate data entry and payment processing, contributing to streamlined operations and improved patient satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Renown
RENO, NV
10.2023 - Current
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Collected co-pays and other payments from patients at time of service.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified insurance coverage for services provided by the facility.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Cashier

Safeway
Reno, NV
10.2021 - Current
  • Processed sales transactions to prevent long customer wait times.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Deli Clerk

Raley's Supermarket
Reno, NV
05.2021 - 05.2021
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Deli Clerk

Smiths Food And Drug
Reno, NV
08.2018 - 05.2021
  • Separated products according to weight, grade and size of material to produce final product.
  • Tracked production data such as number of items produced per hour, day, week.
  • Followed safety protocols while operating machines and equipment.
  • Attended regular training sessions to increase machine operating skills.
  • Kept operations area neat and orderly to minimize obstacles.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.

Caregiver

All Valley Home Health Care
Reno, NV
11.2011 - 08.2019
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted with meal planning to meet nutritional plans.
  • Improved patient outlook and daily living through compassionate care.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted clients with maintaining good personal hygiene.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Laundered clothing and bedding to prevent infection.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Built strong and trusting rapport with clients and loved ones.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Cashier

Sprouts Famers Market
Reno, NV
03.2018 - 08.2018
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped with purchases and signed customers up for rewards program.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Scanned items and checked pricing on cash register for accuracy.

Skills

  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Data entry accuracy
  • Patient check-in
  • Customer service
  • Payment processing
  • Team collaboration
  • Problem solving
  • Time management
  • Effective communication
  • Appointment reminders
  • Strong empathy

Certification

  • 2007 RECEIVED A COMMERCIAL CLASS B LICENSE
  • 2009 RECEIVED A CNA LICENSE

References

References available upon request.

Timeline

Patient Access Representative

Renown
10.2023 - Current

Cashier

Safeway
10.2021 - Current

Deli Clerk

Raley's Supermarket
05.2021 - 05.2021

Deli Clerk

Smiths Food And Drug
08.2018 - 05.2021

Cashier

Sprouts Famers Market
03.2018 - 08.2018

Caregiver

All Valley Home Health Care
11.2011 - 08.2019

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