Lavena Garcia
Brighton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. With 23 years of casino experience working multiple departments, gives an understanding of how casino operations work.
Overview
18
18
years of professional experience
Work History
Table Games Dealer
Ameristar Casino Resort Spa Black Hawk
03.2021 - Current
- Conducted table games including but not limited to blackjack, poker, roulette, and various carnival games, ensuring adherence to gaming regulations and procedures.
- Provided exceptional customer service to casino patrons, creating welcoming and enjoyable gaming experience
- Managed gaming transactions accurately and efficiently, handling chips and cash according to established procedures.
- Maintained a thorough understanding of game rules and payouts, explaining them to players as needed.
- Collaborated with pit bosses and other casino staff to resolve disputes and ensure smooth operation of gaming tables.
Dealer/Dual Rate/Pit Manager
Ameristar Casino Resort Spa Black Hawk
07.2018 - 03.2021
- Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
- Assisted with card and dice restock and accurate record keeping of said gaming devices.
- Assisted and knowledge of jackpot payouts, SARS, CTRC, open/closing tables, and Colorado Internal Control Minimum Procedures (I.C.M.P).
- Managed a team of Dual Rates and dealers, providing leadership and training.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Accomplished multiple tasks within established timeframes.
- Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
- Increased casino revenue by effectively managing table games and ensuring optimal customer satisfaction.
Executive Casino Host
Ameristar Casino Resort Spa Black Hawk
03.2013 - 05.2015
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
Table Games Dealer
Ameristar Casino Resort Spa Black Hawk
06.2006 - 03.2013
- Refer to current job description
Education
No Degree - Accounting And Business Management
Mohave Community College
Kingman, AZHigh School Diploma -
Norte Vista High School
Riverside, CA06.1998
Skills
- Reliability and punctuality
- Excellent customer service
- Money Handling Expertise
- Understanding of gaming regulations
- Team player mentality
- Strong mathematical skills
- Excellent leadership skills
- Strong decision-making
- Surveillance and Security Protocols
Timeline
Table Games Dealer
Ameristar Casino Resort Spa Black Hawk
03.2021 - Current
Dealer/Dual Rate/Pit Manager
Ameristar Casino Resort Spa Black Hawk
07.2018 - 03.2021
Executive Casino Host
Ameristar Casino Resort Spa Black Hawk
03.2013 - 05.2015
Table Games Dealer
Ameristar Casino Resort Spa Black Hawk
06.2006 - 03.2013
No Degree - Accounting And Business Management
Mohave Community College
High School Diploma -
Norte Vista High School
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