Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lavender Alvarez

Sulphur,OK

Summary

Experienced customer service professional with a strong background in casino and hospitality industries. Skilled in managing customer inquiries, maintaining accurate records, and improving service delivery. Known for excellent communication and multitasking abilities in fast-paced environments. Committed to enhancing customer satisfaction and streamlining operational processes.

Overview

7
7
years of professional experience

Work History

Players Service Clerk

Artesian Casino
Sulphur, OK
06.2022 - Current
  • Delivered exceptional customer service by assisting guests with inquiries, resolving issues, and ensuring a positive experience.
  • Managed customer accounts, verified information, and maintained accurate records.
  • Demonstrated the ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Collaborated with team members to enhance service processes, and exceed performance goals.
  • Updated databases with new and modified customer data.

Carhop Server

Sonic Drive In
Sulphur, OK
11.2021 - 06.2022
  • Handled customer complaints with professionalism, aiming for immediate resolution.
  • Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
  • Processed payments, handling cash and credit transactions with precision.
  • Trained new employees to perform duties.

Early Head Start Teacher Assistant

Inca Community Services
Sulphur, Oklahoma
08.2019 - 11.2021
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.

Call Center Representative

Iqor
Ada, Okla
01.2018 - 08.2019
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Collected deposits or payments and arranged for billing.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Education

Diploma -

Sulphur High School
Sulphur, OK
05.2017

Skills

  • Customer service
  • Record keeping
  • Team Collaboration
  • Technical skills
  • Database entry
  • Problem solving

References

Available upon request

Timeline

Players Service Clerk

Artesian Casino
06.2022 - Current

Carhop Server

Sonic Drive In
11.2021 - 06.2022

Early Head Start Teacher Assistant

Inca Community Services
08.2019 - 11.2021

Call Center Representative

Iqor
01.2018 - 08.2019

Diploma -

Sulphur High School

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Lavender Alvarez