Lavennia Brown

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Handle customer inquiries, resolve issues, and provide excellent support.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Utilized financial software to prepare consolidated financial statements.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Improved overall financial reporting by streamlining control processes and reporting structures.

CBCS medical billing and coding