Laveshia Cook
Maple Heights,OH
Summary
Detail-oriented professional with over 15 years of experience in healthcare settings. Expertise in managing patient records, training staff, and ensuring compliance with healthcare protocols. Eager to leverage strong communication and problem-solving skills to improve patient care and operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
MetroHealth Medical Center
Beachwood, Ohio
09.2018 - Current
- Assist patients with appointment scheduling and check-in process
- Balanced deposits and copayments
- Trained new staff on patient service workflows and policies.
- Processed medical insurance claims and payments
Maternity Service Representative
MetroHealth Medical Center
Cleveland , OH
09.2018 - Current
- Manage incoming calls efficiently, directing them to relevant staff members
- Schedule appointments
- Support a nurturing and healing environment for patients and families
- Admission, Discharges and Transfers
- Executed supply orders to maintain adequate inventory levels, manage inventory
Direct Support Professional
Welcome House, Inc.
Westlake, Ohio
01.2010 - 08.2024
- Supported clients with daily living activities and personal care to enhance their quality of life
- Managed light housekeeping and meal preparation to maintain a safe and healthy living environment for clients
- Facilitated transportation for clients to medical and dental appointments, ensuring timely access to essential healthcare
- Documented client progress and behaviors for team reviews and care planning
Medical Assistant
University Hospital - University Health System
Cleveland, Ohio
08.2015 - 09.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Educated patients on treatment plans and health maintenance strategies
- Managed patient scheduling and appointment coordination efficiently.
- Processed medical insurance claims and payments to ensure timely reimbursement and minimize billing errors.
- Maintained cleanliness and organization of examination rooms to support infection control and enhance patient comfort.
Dental Assistant
Hudec Dental
Cleveland, Ohio
07.2014 - 08.2015
- Provided chairside assistance during examinations to support dentists in delivering quality care
- Performed digital X-ray imaging to provide accurate dental assessments for treatment planning. Performed digital X-ray imaging Performed digital X-ray imaging of teeth using radiographic equipment.
- Sterilized tools and equipment to maintain compliance with safety standards in dental practice.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed patient records and scheduled appointments to ensure efficient patient flow using dental software
Education
Dental Assistant Diploma -
Remington College
Maple Heights, OH05-2014
Medical Assistant Diploma -
Remington College
Maple Heights, OH10-2008
Skills
- Appointment scheduling
- Medical insurance processing
- Patient record management
- Healthcare compliance
- EMR software proficiency
- Customer relationship management
Timeline
Patient Service Representative
MetroHealth Medical Center
09.2018 - Current
Maternity Service Representative
MetroHealth Medical Center
09.2018 - Current
Medical Assistant
University Hospital - University Health System
08.2015 - 09.2018
Dental Assistant
Hudec Dental
07.2014 - 08.2015
Direct Support Professional
Welcome House, Inc.
01.2010 - 08.2024
Dental Assistant Diploma -
Remington College
Medical Assistant Diploma -
Remington College