Lavinia Lavaka
Barrow,AK
Summary
Dedicated professional with proven skills in data entry, customer service, and effective communication. Committed to enhancing visitor experiences and maintaining professionalism in all interactions.
Overview
18
18
years of professional experience
Work History
Receptionist
City Of Barrow
Barrow, AK
12.2025 - Current
- Greeted visitors and directed them to appropriate departments, enhancing visitor experience.
- Managed incoming calls and inquiries, ensuring prompt and effective communication.
- Assisted in data entry for visitor logs, improving record accuracy and accessibility.
- Maintained organized reception area, contributing to a professional environment.
Customer Service Representative
Delta Airlines
Denver, CO
07.2021 - 01.2026
- Assisted customers with reservation inquiries and ticketing processes, ensuring a seamless travel experience.
- Resolved customer complaints by identifying issues and providing effective solutions in a timely manner.
- Collaborated with team members to streamline communication, enhancing overall service efficiency.
- Trained new hires on company policies and customer service best practices, fostering a knowledgeable team environment.
- Monitored flight schedules and updates, proactively informing customers of changes to their itineraries.
- Delivered exceptional support during peak travel seasons, maintaining high levels of customer satisfaction through effective multitasking.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Responded proactively and positively to rapid change.
Life Insurance Agent
American National Insurance Company
Denver, CO
02.2020 - 07.2021
- Developed customized life insurance plans to meet clients' unique financial needs.
- Conducted thorough risk assessments to ensure accurate policy recommendations.
- Delivered exceptional client service, fostering long-term relationships through trust and transparency.
- Trained new agents on effective sales techniques and product knowledge to enhance team performance.
- Streamlined policy application processes, improving turnaround times for clients and internal teams.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
Independent Contractor
PRIMERICA FINANCIAL SERVICES LIMITED
Denver, CO
07.2015 - 01.2020
- Developed personalized financial plans for clients, aligning with their long-term goals.
- Educated clients on investment strategies and insurance options to enhance financial literacy.
- Conducted comprehensive needs analysis to identify suitable financial products for diverse client profiles.
- Collaborated with team members to optimize client onboarding processes and improve service delivery.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Transit Bus Operator
First Transit
Commerce City, CO
03.2019 - 08.2019
- Operated transit buses safely and efficiently, adhering to scheduled routes and timelines.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Monitored traffic conditions to adjust routes, enhancing overall service reliability.
Night Auditor
Crowne Plaza Denver Airport Convention Center
Denver, CO
03.2017 - 07.2018
- Managed nightly audits to ensure accuracy in financial reporting and cash handling.
- Reconciled daily transactions, identifying discrepancies to maintain financial integrity.
- Oversaw guest check-in and check-out processes, providing exceptional customer service.
- Coordinated with various departments to resolve operational issues promptly and efficiently.
Catering Supervisor
Frontier Airlines
Denver, CO
08.2008 - 06.2014
- Supervised catering operations for in-flight services, ensuring compliance with safety and quality standards.
- Trained and mentored staff on best practices for food preparation and service efficiency.
- Managed inventory control, optimizing stock levels to reduce waste and enhance supply chain efficiency.
- Developed and implemented catering schedules to meet operational demands while maximizing resource allocation.
- Monitored team performance, providing constructive feedback to improve service delivery and customer satisfaction.
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
Education
No Degree - Business Accounting
Community College of Aurora
Aurora, COAssociate of Arts - Travel And Tourism
Phillips Junior College
Salt Lake City06-1994
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
City Of Barrow
12.2025 - Current
Customer Service Representative
Delta Airlines
07.2021 - 01.2026
Life Insurance Agent
American National Insurance Company
02.2020 - 07.2021
Transit Bus Operator
First Transit
03.2019 - 08.2019
Night Auditor
Crowne Plaza Denver Airport Convention Center
03.2017 - 07.2018
Independent Contractor
PRIMERICA FINANCIAL SERVICES LIMITED
07.2015 - 01.2020
Catering Supervisor
Frontier Airlines
08.2008 - 06.2014
No Degree - Business Accounting
Community College of Aurora
Associate of Arts - Travel And Tourism
Phillips Junior College