Summary
Overview
Work History
Education
Skills
Timeline
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Tiara Mckinney

Fort Lauderdale,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Agero
08.2021 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service Representative

Life Alert
02.2015 - 01.2019
  • Updated account information to maintain customer records.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Dillard High
Fort Lauderdale, FL
06.2010

Skills

  • Senior Leadership Support
  • Active Listening
  • Customer Service
  • Speaking
  • Problem-Solving Ability

Timeline

Customer Service Representative

Agero
08.2021 - 07.2023

Customer Service Representative

Life Alert
02.2015 - 01.2019

High School Diploma -

Dillard High

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Tiara Mckinney