Lavon Rambo
IRS Contact Representative
Kansas City,MO
Summary
Seasoned Sales Representative with exceptional success in business-to-business and or business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. While recently being promoted from data entry clerk, to a payment perfection clerk and then on to a contact representative at The IRS. With over 35 years in customer service, sales, data entry shows the professionalism accomplished, the skills achieved & the ability of multi-tasking, detailed orientated, reliable & complex problem solver that's still looking to expand excellent results.
Overview
29
29
years of professional experience
Work History
Licensed Esthetician
C'est LaVie Beauty Lab (formerly Skincare) LLC
04.2011 - Current
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Contact Representative
IRS
10.2024 - 06.2025
- Respond effectively to a variety of taxpayer inquiries, including information and guidance on tax laws, forms, and IRS services.
- Successfully resolved complex taxpayer issues, like examining documents for accuracy, processing paperwork, and maintaining records related to tax returns and payments.
- Participated in regular professional development opportunities to enhance skills and stay current on industry trends.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Clerk-Payment Perfection Unit
IRS
02.2024 - 10.2024
- Successfully processed and reconciled payments, improving efficiency by 100% and reducing errors in financial records.
- Maintained meticulous records and performed data entry data entry with a 99% accuracy rate, ensuring compliance with IRS regulations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Processed incoming and outgoing mail and packages according to established procedures.
Clerk-Data Control Operations
IRS
05.2023 - 02.2024
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Inputting information from paper forms or other sources into the IRS's electronic systems.
- Ensuring the accuracy and integrity of the data being converted, checking for errors or discrepancies.
- Adhere to strict privacy and security protocols to protect sensitive taxpayer information, ensuring compliance federal regulations.
Private Care Assistant
Acumen (formerly Public Partnership)
09.2018 - 05.2020
- Developed strong rapport with clients, fostering trust and open communication to address concerns effectively.
- Increased overall well-being of clients by preparing nutritious meals tailored to individual dietary restrictions.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Sales Specialist
Nordstroms Department Store
11.2016 - 06.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales revenue by developing and implementing strategic sales plans.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Beauty Advisor
Ulta
08.2014 - 12.2016
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Followed up with customers to increase satisfaction with purchases and services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Coordinator
UPS Customer Service Center
01.1997 - 02.2011
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Drove sales by developing multi-million dollar contract sales.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Education
Esthetics
Heritage College
1200 E. 104 St #150, Kansas City, MO 64131 05.2001 -
Clinical Child Psychology
University of Nebraska At Omaha
Omaha, NEBusiness Administration
Grambling State University
Grambling, LASkills
Strong communication skills
Empathy and patience
Data entry proficiency
Administrative tasks
Timeline
Contact Representative
IRS
10.2024 - 06.2025
Clerk-Payment Perfection Unit
IRS
02.2024 - 10.2024
Clerk-Data Control Operations
IRS
05.2023 - 02.2024
Private Care Assistant
Acumen (formerly Public Partnership)
09.2018 - 05.2020
Sales Specialist
Nordstroms Department Store
11.2016 - 06.2018
Beauty Advisor
Ulta
08.2014 - 12.2016
Licensed Esthetician
C'est LaVie Beauty Lab (formerly Skincare) LLC
04.2011 - Current
Esthetics
Heritage College
05.2001 -
Sales Coordinator
UPS Customer Service Center
01.1997 - 02.2011
Clinical Child Psychology
University of Nebraska At Omaha
Business Administration
Grambling State University