Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lavon Rambo

IRS Contact Representative
Kansas City,MO

Summary

Seasoned Sales Representative with exceptional success in business-to-business and or business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. While recently being promoted from data entry clerk, to a payment perfection clerk and then on to a contact representative at The IRS. With over 35 years in customer service, sales, data entry shows the professionalism accomplished, the skills achieved & the ability of multi-tasking, detailed orientated, reliable & complex problem solver that's still looking to expand excellent results.

Overview

29
29
years of professional experience

Work History

Licensed Esthetician

C'est LaVie Beauty Lab (formerly Skincare) LLC
04.2011 - Current
  • Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
  • Promoted the importance of regular skincare maintenance as part of overall health and wellbeing.
  • Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Contact Representative

IRS
10.2024 - 06.2025
  • Respond effectively to a variety of taxpayer inquiries, including information and guidance on tax laws, forms, and IRS services.
  • Successfully resolved complex taxpayer issues, like examining documents for accuracy, processing paperwork, and maintaining records related to tax returns and payments.
  • Participated in regular professional development opportunities to enhance skills and stay current on industry trends.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Clerk-Payment Perfection Unit

IRS
02.2024 - 10.2024
  • Successfully processed and reconciled payments, improving efficiency by 100% and reducing errors in financial records.
  • Maintained meticulous records and performed data entry data entry with a 99% accuracy rate, ensuring compliance with IRS regulations.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Processed incoming and outgoing mail and packages according to established procedures.

Clerk-Data Control Operations

IRS
05.2023 - 02.2024
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Inputting information from paper forms or other sources into the IRS's electronic systems.
  • Ensuring the accuracy and integrity of the data being converted, checking for errors or discrepancies.
  • Adhere to strict privacy and security protocols to protect sensitive taxpayer information, ensuring compliance federal regulations.

Private Care Assistant

Acumen (formerly Public Partnership)
09.2018 - 05.2020
  • Developed strong rapport with clients, fostering trust and open communication to address concerns effectively.
  • Increased overall well-being of clients by preparing nutritious meals tailored to individual dietary restrictions.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Sales Specialist

Nordstroms Department Store
11.2016 - 06.2018
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Beauty Advisor

Ulta
08.2014 - 12.2016
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Coordinator

UPS Customer Service Center
01.1997 - 02.2011
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Drove sales by developing multi-million dollar contract sales.
  • Managed accounts to retain existing relationships and grow share of business.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

Education

Esthetics

Heritage College
1200 E. 104 St #150, Kansas City, MO 64131
05.2001 -

Clinical Child Psychology

University of Nebraska At Omaha
Omaha, NE

Business Administration

Grambling State University
Grambling, LA

Skills

Strong communication skills

Timeline

Contact Representative

IRS
10.2024 - 06.2025

Clerk-Payment Perfection Unit

IRS
02.2024 - 10.2024

Clerk-Data Control Operations

IRS
05.2023 - 02.2024

Private Care Assistant

Acumen (formerly Public Partnership)
09.2018 - 05.2020

Sales Specialist

Nordstroms Department Store
11.2016 - 06.2018

Beauty Advisor

Ulta
08.2014 - 12.2016

Licensed Esthetician

C'est LaVie Beauty Lab (formerly Skincare) LLC
04.2011 - Current

Esthetics

Heritage College
05.2001 -

Sales Coordinator

UPS Customer Service Center
01.1997 - 02.2011

Clinical Child Psychology

University of Nebraska At Omaha

Business Administration

Grambling State University
Lavon RamboIRS Contact Representative