LaVonda Good
Moore,OK
Summary
Dynamic Patient Access Representative with a proven track record at Oklahoma Heart Hospital, excelling in HIPAA compliance and customer service. Demonstrated strong empathy and adaptability in high-pressure situations, enhancing patient experiences through effective communication and tailored solutions. Skilled in insurance verification and navigating healthcare systems to ensure seamless patient registration.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15+ years of relevant work experience to your team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Oklahoma Heart Hospital
12.2009 - 07.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Business Administration
Murray State College
Tishomingo, OKSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Flexible schedule
- Pre-admission requests
Certification
- CNA, Moore Norman VoTech - Expired
Timeline
Patient Access Representative
Oklahoma Heart Hospital
12.2009 - 07.2025
Business Administration
Murray State College
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