LaVonda Logan
St. Louis,Missouri
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
United Healthcare
St Louis, MO
04.2021 - 09.2023
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Analyzed customer needs and provided best options, upselling products and services.
- Researched insurance plans to find good options for clients' needs.
CNA
Pillars of north county
St. Louis, Missouri
05.2016 - 10.2018
- Charting vital signs prep food bathing companionship hygiene
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Educated patients on self-care techniques that would help them maintain their independence.
CNA/NA
home care of metropolitan stl
St. Louis, Missouri
03.2016 - 04.2017
- Ran Errands Prep food Hygiene doctor visits companionship administered medication
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
CNA
Riverview Nursing Facility
St. Louis, Missouri
11.2013 - 10.2014
- Responsible for feeding, bathing, and assisting patients with their personal hygiene Prepared food and assisted with directing of physical to promote exercise Check vitals signs and charted patients daily activities performed venipunctures Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
- Change bed linens or make beds
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Feed patients or assist patients to eat or drink.
Education
Certified Nursing Assistant (CNA -
10.2011
HSD -
EVERESTCOLLEGE
02.2008
High School Diploma -
ST. LOUIS JOB CORP
06.2006
Associates in MA -
ST. LOUIS COLLEGE OF HEALTH CAREERS
Skills
- Medical Terminology
- Drop Offs
- Reorganized Medication
- Typing 35-40 WPM
- Diagnostics Testing
- Inventory
- Receptionists Client Relations
- Front Desk
- Microsoft Office
- Data Entry
- EKGs
- Phlebotomist
- Lead Development
- Client Relations
- Customer Follow-Up
- Customer Service
- Legal Codes
- New Client Acquisition
- Insurance Sales Strategy
Certification
CPR Certified First Aid Certified
References
REFERENCES UPON REQUEST
Languages
English
Professional
References
References available upon request.
Timeline
Insurance Agent
United Healthcare
04.2021 - 09.2023
CNA
Pillars of north county
05.2016 - 10.2018
CNA/NA
home care of metropolitan stl
03.2016 - 04.2017
CNA
Riverview Nursing Facility
11.2013 - 10.2014
Certified Nursing Assistant (CNA -
HSD -
EVERESTCOLLEGE
High School Diploma -
ST. LOUIS JOB CORP
Associates in MA -
ST. LOUIS COLLEGE OF HEALTH CAREERS