LaVondre' Ormond
Riverdale ,GA
Summary
I am genuinely enthusiastic about the opportunity to discuss in an interview how I can contribute to your department's goals and mission. I am eager to explore how my versatile skill set aligns with the continued success of your team.
Overview
11
11
years of professional experience
Work History
Retail Sales Coordinator
Home Goods
05.2021 - Current
- Developed innovative solutions for addressing common retail challenges such as loss prevention, employee retention, and customer engagement.
- Maintained accurate records of sales transactions and customer inquiries for future reference.
- Assisted customers in locating desired items, leading to increased sales and repeat business.
- Managed cash registers accurately, reconciling daily receipts and preparing bank deposits as needed.
- Organized special promotions to drive foot traffic and increase overall sales revenue.
- Streamlined inventory management processes, resulting in reduced overstock and waste.
- Coordinated staff schedules to ensure optimal coverage during peak shopping hours.
- Collaborated with store management to create eye-catching promotional displays.
Delivery Coordinator
Lowe's Home Improvement
03.2018 - 03.2021
- Ensured that products requested and or ordered by customers such as contractors following other customers such as homeowners received their product.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
Customer Service Associate
Lowe's Home Improvement
09.2013 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training to incoming associates to inform them of their duties and to help make their independent work transition successful.
Recreation Leader/ Athletic Training Assistant
Richland County Parks & Recreation Commission
11.2016 - 02.2018
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and gym equipment with established sign-out procedures.
- Assisted the Head Coach with Athletics and program registration for all age groups.
- Purchase orders for Uniforms and Trophies.
Education
Master of Science - Sports Administration
Georgia State University
Atlanta, GA2026
Bachelor of Science - Sports Management, Cum Laude
Benedict College
Columbia, SC05.2015
Skills
- Customer Engagement
- Store operations
- Task Delegation
- Product presentation
- Team Management
- Sport-Specific Knowledge
- Strength training
- Scheduling Coordination
- Facility Management
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Critical Thinking
- Strong Work Ethic
- Working with you
Timeline
Retail Sales Coordinator
Home Goods
05.2021 - Current
Delivery Coordinator
Lowe's Home Improvement
03.2018 - 03.2021
Recreation Leader/ Athletic Training Assistant
Richland County Parks & Recreation Commission
11.2016 - 02.2018
Customer Service Associate
Lowe's Home Improvement
09.2013 - 03.2018
Master of Science - Sports Administration
Georgia State University
Bachelor of Science - Sports Management, Cum Laude
Benedict College