Lavonia Bradley
Gastonia,NC
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Spectraforce Technologies Inc.
Gastonia, NC
10.2023 - 03.2024
- Provided customer service by answering patient questions and addressing concerns.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
Marketing Associate
RealPage
Richardson, TX
03.2016 - 09.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored new employees on procedures and policies to maximize team performance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate, valid, and complete information to customers.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
Education
Bachelor of Science - Psychology
University of Texas in Dallas
Richardson, TX08-2021
Associate of Arts -
Brookhaven College
Dallas, TX05-2018
Skills
- Eligibility Determination
- HIPAA Compliance
- Insurance Verification
- Medicaid
- Customer Service
Timeline
Patient Service Representative
Spectraforce Technologies Inc.
10.2023 - 03.2024
Marketing Associate
RealPage
03.2016 - 09.2023
Bachelor of Science - Psychology
University of Texas in Dallas
Associate of Arts -
Brookhaven College
Similar Profiles
Sarah MaganaSarah Magana
Records Administrator (Bechtel) at Spectraforce Technologies Inc.Records Administrator (Bechtel) at Spectraforce Technologies Inc.
Lisa StatenLisa Staten
Claims Specialist at Spectraforce Technologies Inc.Claims Specialist at Spectraforce Technologies Inc.
Selena YatesSelena Yates
Data Entry Clerk at Spectraforce Technologies Inc.Data Entry Clerk at Spectraforce Technologies Inc.
Donald BlantonDonald Blanton
North Carolina Medical Examiner at North Carolina Office of the State Medcial ExamineNorth Carolina Medical Examiner at North Carolina Office of the State Medcial Examine
Christen ArmstrongChristen Armstrong
Setup Crew Member at ETSU Millennium CenterSetup Crew Member at ETSU Millennium Center