Lavonia Bradley
Gastonia,NC
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Spectraforce Technologies Inc.
Gastonia, NC
10.2023 - 03.2024
- Provided customer service by answering patient questions and addressing concerns.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
Marketing Associate
RealPage
Richardson, TX
03.2016 - 09.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored new employees on procedures and policies to maximize team performance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided accurate, valid, and complete information to customers.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
Education
Bachelor of Science - Psychology
University of Texas in Dallas
Richardson, TX08-2021
Associate of Arts -
Brookhaven College
Dallas, TX05-2018
Skills
- Eligibility Determination
- HIPAA Compliance
- Insurance Verification
- Medicaid
- Customer Service
Timeline
Patient Service Representative
Spectraforce Technologies Inc.
10.2023 - 03.2024
Marketing Associate
RealPage
03.2016 - 09.2023
Bachelor of Science - Psychology
University of Texas in Dallas
Associate of Arts -
Brookhaven College
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