Lavonna Smith
-
Pompano Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BrowardUP Navigator
Broward College
08.2023 - 08.2024
- Contacted students via email, phone, and text message regarding upcoming courses
- Enhanced student satisfaction by providing timely and accurate information on university services and resources.
- Managed filing system, entered data and completed other clerical tasks.
- Collaborated with faculty members to ensure a smooth registration process, minimizing scheduling conflicts and maximizing course availability.
- Provided support for academic advising, helping students make informed decisions about course selection and degree requirements.
- Promoted a positive campus environment by addressing student concerns and directing them to appropriate resources when necessary.
Customer Service Representative
Accenture
04.2021 - 03.2022
- Operated Google Docs and Microsoft Office while moving through multiple pages
- Ability to learn quickly in a fast-paced environment and keep sharp attention to details
- Communicated with claimants through inbound and outbound calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Officer I
Isle of Capri Pompano Park
11.2019 - 10.2020
- Evaluated guest behavior for signs of intoxication
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Service Representative
FAMU Hansel E Tooke’s Recreation Center
05.2018 - 07.2019
- Developed positive and productive relationships with kids, parents and staff.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Engaged participants in recreational activities and team-building exercises.
- Scheduled events in recreation facilities and monitored facility conditions.
- Cultivated relationships with local organizations, enhancing community involvement in recreation offerings.
- Maintained a safe and clean recreational environment, ensuring the well-being of patrons.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL 05.2001 - 08.2023
Associate of Arts - Psychology
Broward College
Fort Lauderdale, FL 05.2001 -
Skills
Strong organization
Student counseling
Customer service
Detail Oriented
Team player
Strong multi-tasker
Adaptable
Microsoft Office Suites
Active listening
Problem-solving
Attention to detail
Certification
FEMA Training
Timeline
BrowardUP Navigator
Broward College
08.2023 - 08.2024
Customer Service Representative
Accenture
04.2021 - 03.2022
Security Officer I
Isle of Capri Pompano Park
11.2019 - 10.2020
Customer Service Representative
FAMU Hansel E Tooke’s Recreation Center
05.2018 - 07.2019
Bachelor of Arts - Psychology
Florida International University
05.2001 - 08.2023
Associate of Arts - Psychology
Broward College
05.2001 -