Lavonne Jenkins
Marion,Virginia
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Head Teller
Bank Of Glade Spring
Glade Spring, VA
02.1999 - 04.2021
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Created and maintained a positive work environment within the branch.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Assisted customers with account openings, closings, transfers, payments.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Assisted in training new tellers on operational procedures, policies, and regulations.
Education
High School Diploma -
Chilhowie High School
Chilhowie, VA05-1996
Skills
- Cash Drawer Balancing
- Staff Management
- Quality Control
- Teller Support
- Employee Coaching
- Currency Exchange
- Loan Payment Processing
- Banking Financial Software
- Transaction Verification Proficiency
- Cash Handling Experience
- Staff Training and Development
- Branch Operations
- Security Procedures
- Operational Efficiency
- Decision-Making
- Employee Training Oversight
- Customer Service
- Willing to Learn
Timeline
Head Teller
Bank Of Glade Spring
02.1999 - 04.2021
High School Diploma -
Chilhowie High School
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