Lawuana Evans
Simpsonville,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner
LBE Solutions LLC
01.2019 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
City Of Fountain Inn Municipality
04.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Inside Sales Representative
Spectrum
05.2023 - 11.2023
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Set up new accounts, established customer credit and set up payment methods.
- Answered customers' questions regarding products, prices, and availability.
Office Manager
D. Jefferson And Associates
01.2005 - 11.2021
- Delivered performance reviews, recommending additional training or advancements.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled finances to lower costs and keep business operating within budget.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
IT Technician
Plastic Omnium
01.1997 - 03.2019
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Configured and tested new software and hardware.
- Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Associate of Applied Science - Computer Networking
Greenville Technical College
Greenville, SC05.2010
Skills
- Quality Assurance
- Program Optimization
- Revenue Generation
- P&L Management
- Client Relations
- Sales and Upselling
- Transaction Processing
- Cheerful and energetic
- Superior organizational skills
- Written Communication
- Exceptional customer service
- Team building
Certification
- Certificate in ASQ- Internal Auditor for ISO/TS 16949
- Certified Pharmacy Technician - Reg No, PHT 65169
Timeline
Inside Sales Representative
Spectrum
05.2023 - 11.2023
Customer Service Representative
City Of Fountain Inn Municipality
04.2022 - 05.2023
Owner
LBE Solutions LLC
01.2019 - Current
Office Manager
D. Jefferson And Associates
01.2005 - 11.2021
IT Technician
Plastic Omnium
01.1997 - 03.2019
Associate of Applied Science - Computer Networking
Greenville Technical College
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