Lawanda Bingham
Southaven,MS
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service
Servicelink Management Company LLC
Jacksonville, FL
05.2023 - Current
- Achieved monthly individual and team-based targeted performance goals.
- Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues.
- The ability to take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations.
- Accurately track and document all communications with customers to provide a detailed history of contact
Collection Specialist
American Car Center
Memphis, TN
06.2019 - 02.2023
- Notified customers of delinquent accounts, with an attempt to collect outstanding amounts.
- Received payment and posted to appropriate customer accounts.
- Completed skip traces on customers failing to respond to collection efforts.
- Recorded and updated customer personal accounts with accurate contact information.
Store Manager
National Cash Advance
Southaven, MS
06.2016 - 04.2018
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Manager
Advance America
Southaven, MS
06.2016 - 04.2018
- Collaborated with the store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
Education
Associate of Arts -
Coahoma Community College
Clarksdale, MS05-2009
Skills
- Customer Relationship Management
- FDCPA Compliance
- Payment Processing
- Updating Customer Accounts
- Proficiency in Microsoft
- Credit and Collections
- Call Center Customer service
- Customer service and support
Timeline
Customer Service
Servicelink Management Company LLC
05.2023 - Current
Collection Specialist
American Car Center
06.2019 - 02.2023
Store Manager
National Cash Advance
06.2016 - 04.2018
Assistant Manager
Advance America
06.2016 - 04.2018
Associate of Arts -
Coahoma Community College
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