Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service
Servicelink Management Company LLC
Jacksonville, FL
2023.05 - Current
Achieved monthly individual and team-based targeted performance goals.
Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues.
The ability to take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations.
Accurately track and document all communications with customers to provide a detailed history of contact
Collection Specialist
American Car Center
Memphis, TN
2019.06 - 2023.02
Notified customers of delinquent accounts, with an attempt to collect outstanding amounts.
Received payment and posted to appropriate customer accounts.
Completed skip traces on customers failing to respond to collection efforts.
Recorded and updated customer personal accounts with accurate contact information.
Store Manager
National Cash Advance
Southaven, MS
2016.06 - 2018.04
Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Monitored employee performance and identified performance gaps for corrective action.
Trained and mentored associates to teach daily tasks and procedures.
Assistant Manager
Advance America
Southaven, MS
2016.06 - 2018.04
Collaborated with the store manager to develop strategies for achieving sales and profit goals.
Directed and led employees, supervising activities to drive productivity and efficiency.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
Education
Associate of Arts -
Coahoma Community College
Clarksdale, MS
2009-05
Skills
Customer Relationship Management
FDCPA Compliance
Payment Processing
Updating Customer Accounts
Proficiency in Microsoft
Credit and Collections
Call Center Customer service
Customer service and support
Timeline
Customer Service
Servicelink Management Company LLC
2023.05 - Current
Collection Specialist
American Car Center
2019.06 - 2023.02
Store Manager
National Cash Advance
2016.06 - 2018.04
Assistant Manager
Advance America
2016.06 - 2018.04
Associate of Arts -
Coahoma Community College
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