Summary
Overview
Work History
Skills
References
Timeline
Generic

Lawanda Collier

North Las Vegas

Summary

Dynamic professional with extensive experience in customer service and team leadership at CVS Pharmacy & Rite Aid Pharmacy. Proven ability to manage high-stress situations and resolve complex problems efficiently. Skilled in time management and communication, consistently ensuring customer satisfaction and maintaining a safe working environment. Adept at multitasking and coordinating operations effectively.

Overview

9
9
years of professional experience

Work History

Dispatcher

Ice City 456 Towing
N Las Vegas
11.2023 - Current
  • Prioritized situations and handled them in an appropriate, timely manner.
  • Coordinate with drivers to facilitate efficient delivery routes and timely deliveries.
  • Dispatch drivers to and from their destinations.
  • Schedule, reschedule, or cancel appointments as needed.
  • Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Accomplish and assign tasks promptly, with little to no supervision.
  • Keep a detailed and updated dispatch log of the company's current and next-day operations.
  • Collaborate with adjusters and multiple insurance representatives.
  • Answer multi-phone lines and respond to customer emails.

Supervisor

CVS Pharmacy
N Las Vegas
10.2019 - 09.2023
  • Provided excellent customer service.
  • Pull out the set and stock the load.
  • Open and close the store.
  • Process damages.
  • Complete the change order once a week.
  • Run and finalize all schedules.
  • Provide change to cashiers as needed.
  • Count all tilts, including the pharmacy, at the beginning and the end of the day.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Supervisor

Rite Aid Pharmacy
Vallejo
05.2016 - 09.2019
  • Provided excellent customer service.
  • Pull out the set and stock the load.
  • Open and close the store.
  • Process damages
  • Complete the change order once a week.
  • Run and finalize all schedules
  • Make bank deposits.
  • Provide change to cashiers as needed
  • Count all tilts, including the pharmacy, at the beginning and the end of the day.
  • Maintained positive working relationship with fellow staff and management.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

Skills

  • Customer service
  • Time management
  • Problem solving
  • Communication skills
  • Team leadership
  • Multitasking

References

References available upon request.

Timeline

Dispatcher

Ice City 456 Towing
11.2023 - Current

Supervisor

CVS Pharmacy
10.2019 - 09.2023

Supervisor

Rite Aid Pharmacy
05.2016 - 09.2019

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Lawanda Collier