Lawanda Irving
Houston,TX
Summary
Dynamic professional with a proven track record at HEB Warehouse, excelling in customer relations and analytical thinking. Successfully led teams to enhance service quality and optimize inventory management, achieving significant efficiency improvements. Adept at coaching and mentoring, fostering collaboration to drive results and elevate team performance.
Overview
2027
2027
years of professional experience
Work History
Flow Goods Specialist
HEB Warehouse
Field Supervisor
Taylor Smith Consulting
Shift Manager
Logcabin Restaurant
Houston, TX
03.2019 - Current
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff, enhancing team performance and service quality.
- Managed inventory levels, optimizing stock control to reduce waste and costs.
- Implemented scheduling strategies to meet peak service demands efficiently.
Shuttle Driver
SP Plus Parking
Houston, TX
04.2026 - 06.2026
- Operated shuttle vehicles to transport passengers safely and efficiently.
- Assisted customers with luggage and provided directions to destinations.
- Maintained cleanliness and organization of shuttle vehicles for improved customer experience.
- Monitored traffic conditions to optimize routes and reduce wait times.
- Resolved passenger inquiries and concerns promptly, enhancing overall satisfaction.
Bus Operator
Metropolitan Authority
04.2019 - 09.2025
- Executed safe operation of transit buses while strictly adhering to scheduled routes and timetables.
- Executed pre-trip inspections to guarantee vehicle readiness and adherence to safety standards.
- Assisted passengers with boarding and disembarking, providing information on routes and schedules.
- Monitored passenger behavior, addressing issues to maintain a safe travel environment.
- Collaborated with dispatchers to report delays and operational issues promptly.
Team Leader
R.G.I.S INVENTORY SPECIALIST
Houston, TX
01.1995 - 09.2009
- Led inventory audits ensuring accuracy and compliance with company standards.
- Trained team members on inventory management systems and best practices.
- Coordinated scheduling and logistics for inventory counts across multiple locations.
- Implemented process improvements to enhance efficiency in inventory tracking.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed training materials to onboard new staff effectively and efficiently.
- Monitored team performance, providing feedback and support to achieve targets.
Education
GED -
Job Crop
Guthrie, OK05-1998
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Coaching and mentoring
- Team collaboration
- Attention to detail
Timeline
Shuttle Driver
SP Plus Parking
04.2026 - 06.2026
Bus Operator
Metropolitan Authority
04.2019 - 09.2025
Shift Manager
Logcabin Restaurant
03.2019 - Current
Team Leader
R.G.I.S INVENTORY SPECIALIST
01.1995 - 09.2009
Flow Goods Specialist
HEB Warehouse
Field Supervisor
Taylor Smith Consulting
GED -
Job Crop