LaWanda L. Hicks
Conroe,TX
Summary
Dynamic Certified Medical Assistant with over 23 years in healthcare, adept at enhancing patient care through expertise in vital signs and phlebotomy. Proven success at Houston Methodist in streamlining clinic operations and training staff, fostering a collaborative environment that boosts patient satisfaction and supports provider efficiency. Proficient in Epic and Microsoft Office.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Certified Medical Assistant
SHSU Physicians Clinic
11.2025 - Current
- I am a Certified Medical Assistant with experience in Family Practice, Internal Medicine, and Pediatrics. Skilled in obtaining comprehensive vital signs, performing point-of-care (POC) testing, administering EKGs, and delivering injections. Provided direct clinical support to providers, facilitating timely patient care. Proficient in managing multi-line phone systems, coordinating tasks through electronic workflows, and utilizing Athenahealth EHR. Collaborated with healthcare teams to ensure smooth clinic operations, contributing to patient satisfaction and supporting provider needs.
- Prepared examination rooms by rooming patients and ensuring all necessary equipment was ready. and obtained vital signs at SHSU Physicians Clinic.
- Updated electronic medical records with accurate patient charts and histories.
- Managed scheduling of appointments to optimize clinic workflow and patient accessibility. and coordinated visit changes with clinic staff.
Certified Medical Assistant
The Harris Center for Mental Health & IDD
05.2025 - 11.2025
- Certified Medical Assistant at The Harris Center for Mental Health & IDD, with experience in both ICC and mental health clinic settings. Conducted patient intake, obtained vital signs, performed EKGs, and completed venipuncture for lab testing to ensure accurate diagnostics. Operated a mobile wellness unit for community outreach, educating public on mental health and IDD services to increase awareness and access. Contributed to coordinated, patient-centered care across clinical and community environments, enhancing support for patients' holistic needs.
- Documented vital signs and updated electronic health records for accuracy during patient intake.
- Set up exam rooms by organizing necessary supplies and instruments while adhering to infection control standards.
- Supported physicians by preparing patient rooms and organizing visit logistics at SHSU Physicians Clinic.
Sr. Certified Medical Assistant
Houston Methodist
04.2019 - 01.2025
- Senior Certified Medical Assistant at Houston Methodist with experience in high-volume Internal Medicine and Same Day Clinic settings. Collaborated with clinical staff to enhance patient-centered care by obtaining vital signs, performing point-of-care testing, administering injections, and coordinating appointments. Manage multi-line phone systems and maintain electronic workflows through Epic, including in-basket management. Ensure consistent patient flow to support provider efficiency and clinic operations.
- Served as Multi-site Specialty Floater, quickly adapting to various specialties and clinic environments to maintain continuity of care. Trained and onboarded new medical assistants, reinforcing clinical protocols, workflow efficiency, and quality standards across locations.
- Escorted patients to examination rooms according to clinic protocols. following Houston Methodist clinic protocols and provider schedules.
- Documented patient vital signs in electronic health records during consultations. and updated electronic health records in Houston Methodist systems.
- Set up and organized exam rooms with necessary medical supplies for patient visits. with supplies for Houston Methodist patient visits.
Certified Medical Assistant
CHI St. Luke’s Medical Group –Woodlands
04.2015 - 04.2019
- Senior Certified Medical Assistant in a high-volume Family Practice setting, supporting two physicians in delivering efficient, patient-centered care. Obtained vital signs, performed point-of-care testing, administered injections, coordinated appointments, managed multi-line phone systems, and maintained Epic in-basket workflows. Ensured consistent patient flow to optimize clinic efficiency and provider productivity.
- Coordinated state vaccine efforts by managing vaccine inventory, ensuring storage compliance, and maintaining documentation per state guidelines. Trained and onboarded new medical assistants, standardizing clinical procedures and workflow expectations to enhance operational consistency. Supported specialty clinics as a float, adapting to diverse providers and environments to ensure continuity of care.
- Prepared patients for medical exams and procedures in outpatient clinic
- Documented patient vital signs and updated electronic medical records for accuracy
- Evaluated patient histories and accurately documented medication information for treatment
Patient Care Tech II
Harris Health System
09.2014 - 12.2015
- Certified Medical Assistant in an outpatient specialty clinic setting, supporting multiple providers in delivering efficient patient care. Obtained vital signs, coordinated patient discharge, and scheduled follow-up visits and surgical procedures to enhance patient care continuity. Managed high-volume phone lines and fax communications, ensuring timely coordination of patient care and effective communication. Facilitated inmate patient visits in collaboration with Deputy Sheriffs, maintaining strict safety protocols and fostering a professional clinical environment.
- Delivered direct patient care in Harris Health System inpatient units.
- Recorded and monitored vital signs, notifying nursing staff of any changes.
- Supported patients with personal hygiene tasks, including bathing and dressing.
Certified Medical Assistant
Conroe Physician Associates
03.2010 - 08.2014
- Supported physician and two physician assistants in high-volume family practice and urgent care setting, performing clinical duties such as vital signs, EKGs, DOT and non-DOT physicals, audiometry, vision screenings, prescription refills, and point-of-care testing. Maintained sterilization standards through daily autoclave procedures to ensure patient safety.
- Assisted during in-office dermatologic procedures and provided clinical support in urgent care during evening and weekend shifts. Coordinated patient scheduling and supported PAs during staffing gaps, enhancing clinic operations and ensuring continuity of care.
- Roomed patients and prepared them for examination at SHSU Physicians Clinic.
- Recorded vital signs and entered patient information into electronic clinic records.
- Prepared exam rooms and organized sterile supplies to assist physicians during procedures.
Certified Medical Assistant
Texas Children’s Hospital
12.2000 - 11.2009
- Certified Medical Assistant at Texas Children’s Hospital, serving as a float across multiple pediatric specialty outpatient clinics in a high-volume medical center setting. Provided comprehensive clinical and administrative support, including obtaining vital signs, performing point-of-care and bedside testing, and managing both front and back-office responsibilities.
- Collaborated with physicians to process lab and diagnostic orders, assist with wound care and injections, and ensure accurate clinical documentation. Supported renal clinic operations in the spin lab by performing urinalysis and specimen preparation. Trained staff and new hires in CPR, contributing to team readiness and patient safety. Streamlined patient flow and organized clinic environments, enhancing overall operational efficiency.
- Updated electronic medical records with patient histories and medication lists.
- Evaluated patient symptoms to provide accurate information for the provider's diagnosis. and prepared exam rooms for provider visits.
- Escorted patients to examination rooms and ensured their comfort before the provider's visit. and recorded vital signs in a university physicians clinic.
Education
Bachelor of Applied Science - Management
Grand Canyon University
Phoenix, AZ10-2026
Associate of Applied Science - Business Management
ITT Technical Institute
Houston, TX03-2016
Medical Assistant Certification - Medical Assistant
National Education Center
Houston, TX05-1994
Skills
- Vital signs and phlebotomy expertise
- Point of care testing and injections
- Patient intake coordination
- Scheduling labs and procedures
- Insurance verification and patient charting
- State vaccine coordination and A1C monitoring
- Healthcare experience
- Multi-specialty experience
- Epic and Microsoft Office proficiency
- Front and back office operations
- Data entry accuracy
Certification
10/1999 – 1/2000 - North Harris College – Certified Nursing Assistant, Houston, TX, 10/1993 – 5/1994 – National Education Center – Certified Medical Assistant, Houston, TX, Current: NAPH (renew annually), and American Heart Association BLS – CPR and AED
Accomplishments
- National Society of Collegiate Scholars
- National Technical Honors Society
- Dean's List
Timeline
Certified Medical Assistant
SHSU Physicians Clinic
11.2025 - Current
Certified Medical Assistant
The Harris Center for Mental Health & IDD
05.2025 - 11.2025
Sr. Certified Medical Assistant
Houston Methodist
04.2019 - 01.2025
Certified Medical Assistant
CHI St. Luke’s Medical Group –Woodlands
04.2015 - 04.2019
Patient Care Tech II
Harris Health System
09.2014 - 12.2015
Certified Medical Assistant
Conroe Physician Associates
03.2010 - 08.2014
Certified Medical Assistant
Texas Children’s Hospital
12.2000 - 11.2009
Bachelor of Applied Science - Management
Grand Canyon University
Associate of Applied Science - Business Management
ITT Technical Institute
Medical Assistant Certification - Medical Assistant
National Education Center