Lawanda Mosley
Pembroke Pines,FL
Summary
- I'm Confident, dependable, and a responsible candidate successful at managing multiple priorities with a positive attitude to manage daily operations.
- Willingness to take on added responsibilities to meet team goals.
- I'm hardworking and passionate with strong organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty, and a end conclusion.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Chef
World Famous Inc
09.2021 - 07.2023
- Cooked memorable dishes that brought new customers into establishment.
- Coordinated with team members to prepare orders on time.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Customer Service Representative
Howard Johnson Hotel
03.2020 - 09.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
Park Services Aide
Miami Dade County Parks, Recreation & Open Spaces
05.2012 - 07.2016
- Enhanced park visitor experience by providing excellent customer service and promptly addressing concerns.
- Maintained park cleanliness and safety for improved visitor satisfaction by regularly inspecting facilities and equipment.
- Efficiently managed reservations, ensuring smooth operations in booking picnic areas, and other recreational spaces.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA05.2001
Skills
- Complaint Handling
- Customer Relations
- Data Entry
- Paperwork Processing
Languages
English
Full Professional
Certification
Service Excellence & Ethics Training
Timeline
Customer Service Representative
Home Depot
01.2024 - Current
Chef
World Famous Inc
09.2021 - 07.2023
Customer Service Representative
Howard Johnson Hotel
03.2020 - 09.2021
Park Services Aide
Miami Dade County Parks, Recreation & Open Spaces
05.2012 - 07.2016
High School Diploma -
Cornerstone Christian Correspondence School