Lawanda Ricks
Summary
Dedicated and reliable customer service representative that provides exceptional service, manages account information, assist with billing inquiries and payment processing. Willingness to learn and contribute to team success with dedication and enthusiasm. My background consist of healthcare enrollment, insurance sales, and managing rental accounts.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Everise
Plantation
07.2024 - Current
- Provide auto insurance coverage quotes, ensuring competitive rates for customers.
- Submit policy documents and applications.
- Review effective dates of coverage and processes financial transactions to establish policies accurately.
- Process cancellations and update account information.
- Assist with Medicare enrollment during AEP.
Customer Service Representative
AvalonBay
Virginia Beach
07.2023 - 04.2024
- Assisted rental office with managing customer account information, security deposits, and processing payments.
- Provided technical assistance for online account maintenance.
- Scheduled appointments for maintenance requests.
- Assisted with past due accounts in litigation.
Customer Service Representative
Everise
Plantation
07.2022 - 06.2023
- Managed accounts and recommended tax products to enhance client satisfaction.
- Reviewed account details and updated clients on tax refund status to ensure transparency.
- Processed Medicare enrollment applications, and provided HRA balance, and benefit information.
- Sent policy documents and primary care provider information to clients.
Customer Service Representative
Aerotek
Virginia Beach
07.2020 - 06.2022
- Verified patient insurance eligibility and entered patient information.
- Verified order accuracy, resolved discrepancies, and submitted replacement orders.
- Processed customer payments efficiently, ensuring accuracy and timely transactions.
- Sent replacement cards, catalogs, and updated account information.
Education
Associates Degree - Administrative Office Professional
Erie Business Center
Erie, Pa 08.2008 - 12.2008
Skills
- Account Management
- Clerical/Data Entry
- Computer Literate
- Payment Processing
- Customer Resolution
- Appointment Scheduling
Accomplishments
- Licensed Insurance Agent
- Sentara, Volunteer
References
Available Upon Request
Timeline
Customer Service Representative
Everise
07.2024 - Current
Customer Service Representative
AvalonBay
07.2023 - 04.2024
Customer Service Representative
Everise
07.2022 - 06.2023
Customer Service Representative
Aerotek
07.2020 - 06.2022
Associates Degree - Administrative Office Professional
Erie Business Center
08.2008 - 12.2008