LAWANDA SMITH
Northfield,OH
Summary
Motivated customer service specialist with over 12 years experience in a fast-paced, high call volume environment. Superior computer skills and telephone etiquette. Multi-line phone talent with credit card processing experience. Training development aptitude. Quick learner. Exceptional communication skills. Creative problem solver. Critical thinking. Attention to details. Patient scheduling. Excellent communication skills. Customer service-oriented. Works well under pressure. Strong problem solving aptitude.
Overview
20
20
years of professional experience
Work History
Field Support Specialist
Life Line Screening
11.2016 - Current
- Book hotels, cars and flights as needed for field employees.
- Assign drivers test to field employees.
- In-activate schedules
Customer Service Representative
Life Line Screening of America LLC
10.2013 - 11.2016
- Answered an average of 90 calls per day by addressing customer inquiries, solving problems, providing new product information and collect payments
- Effectively communicate with and support sales, marketing and administrative teams on a daily basis.
Receptionist
Life Line Screening of America LLC
11.2007 - 10.2013
- Greet and direct visitors entering the main lobby
- Answer and direct phone calls
- Distribute faxes via email
- Log and distribute packages
- Open and distribute incoming mail, maintain postage machine and meter outgoing mail
- Order car service/taxi service for management or visitors
- Order, maintain and deliver office supplies
- Respond to insurance letters
- Create FedEx labels upon request
- Set up and break down the conference room for board meetings.
Customer Service Rep
Life Line Screening of America LLC
08.2003 - 11.2007
- Schedule appointments
- Reschedule customer appointments when machines aren't working
- Verifying that customers are scheduled correctly
- Keep lines of communication open between inbound customer service and our field support representatives
- Contact customers to notify them of site or date change information, and provide customers with the best experience when scheduling an appointment for life saving screenings.
Education
High School diploma -
Warrensville Senior High School
Warrensville Heights, OHSkills
- Organizational Skills
- Friendly and Patient
- Collaborative Team Player
- Customer Communication and Empathy
Timeline
Field Support Specialist
Life Line Screening
11.2016 - Current
Customer Service Representative
Life Line Screening of America LLC
10.2013 - 11.2016
Receptionist
Life Line Screening of America LLC
11.2007 - 10.2013
Customer Service Rep
Life Line Screening of America LLC
08.2003 - 11.2007
High School diploma -
Warrensville Senior High School
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