Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Communication Skills
References
Timeline
Generic

LAWAYNE JONES

Fort Lauderdale,FL

Summary

Dynamic sales professional with a proven track record at Comcast, adept in telecommunications and sales, with exceptional communication skills. Excelled in both inbound and outbound roles, enhancing customer satisfaction and driving sales growth. Skilled in payment processing and basic computer knowledge, consistently achieving and surpassing targets. Passionate about caring for others, demonstrated through significant contributions in home health care roles.

Overview

22
22
years of professional experience

Work History

Inbound Sales Associate

Comcast
Miramar, FL
10.2020 - Current
  • Assessed customer needs and provided appropriate product or service recommendations.
  • Processed orders accurately and efficiently using a computerized system.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Maintained up-to-date knowledge of company's products and services.
  • Attended training sessions on new products or services offered by the company.
  • Closed sales by building rapport and overcoming objections.

Outbound Telesales

Comcast
Miramar, FL
04.2018 - 10.2020
  • Giving quality customer services to our customers, upgrading their services and assisting them with any inquiries

HHA

Affordable Home Health Care
05.2003 - 09.2011
  • Assisted clients with daily activities
  • Assisted with medical care for clients;
  • Arranged Doctor’s appointments
  • Entertain and converse with patient to keep mentally healthy and alert

Special Service Rep / Cashier

Home Depot
12.2005 - 08.2008
  • Confer with customer by telephone and in person in order to give products information and services
  • Placed orders, canceled accounts, and helped with the resolution of complaints
  • Kept records of customers transaction, refunded money and adjusted bills using inventory/billing software
  • Check to ensure that the appropriate changes were made to resolve customers problems
  • Notify the customers of any claim investigations results or any planned adjustment

Home Health Aide

Responsive Home Health Care Inc.
  • Assisted the elders with daily living
  • Maintain records of patient care, condition and progress
  • Report and discuss observation with supervisors

Education

Medical Assistant Technician -

FLORIDA CAREER COLLEGE
FL
11.2007

High School -

CANARSIE HIGH SCHOOL
BROOKLYN, NEW YORK
01.2000

Skills

  • Basic computer knowledge
  • Communication skills
  • Filling
  • Telecommunications
  • Ability to perform job with required skills
  • Care of others
  • Cold-calling
  • Sales
  • Payment processing expertise

References

Reference Name, Title, Company, Contact Information

Leadership Experience

I was a leader in my Church my group called the pathfinders I advised youth on life skills and integrity.

Communication Skills

I was selected as a lead to help my sales team adjust to a new sales campaign. I had to speak to the group and motivate them in the absence of my supervisor.

References

References available upon request.

Timeline

Inbound Sales Associate

Comcast
10.2020 - Current

Outbound Telesales

Comcast
04.2018 - 10.2020

Special Service Rep / Cashier

Home Depot
12.2005 - 08.2008

HHA

Affordable Home Health Care
05.2003 - 09.2011

Home Health Aide

Responsive Home Health Care Inc.

Medical Assistant Technician -

FLORIDA CAREER COLLEGE

High School -

CANARSIE HIGH SCHOOL

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LAWAYNE JONES